Blackbaud Outage History
Blackbaud is up right nowPingoru has recorded 197 incidents for Blackbaud: 196 in the last 12 months and 73 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 20 | 249 of 720 (35%) |
| May 2026 | 26 | 196 of 744 (26%) |
| June 2026 | 18 | 221 of 720 (31%) |
| July 2026 | 25 | 229 of 744 (31%) |
| August 2026 | 17 | 176 of 744 (24%) |
| September 2026 | 22 | 60 of 720 (8%) |
| October 2026 | 28 | 206 of 592 (35%) |
Incidents, newest first
Major May 13, 2026 Active Issue Alert – Blackbaud Website Package - #000673724 9m Blackbaud Website Package
Started May 13, 2026, 01:39 PM UTC· resolved May 13, 2026, 01:48 PM UTC
- investigating May 13, 2026, 01:39 PM UTC
We have identified an issue impacting some of our customers causing a critical error when loading websites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 13, 2026, 01:48 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor May 13, 2026 Active Issue Alert – JustGiving® from Blackbaud® - #000673701 2h 15m JustGiving® from Blackbaud®
Started May 13, 2026, 10:34 AM UTC· resolved May 13, 2026, 12:49 PM UTC
- investigating May 13, 2026, 10:34 AM UTC
We have identified an issue impacting some of our customers causing errors when attempting to register for events within JustGiving. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 13, 2026, 12:49 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Notice May 12, 2026 Active Issue Alert –Tution Management - 000673473 – Blackbaud Tuition Management™
Started May 12, 2026, 02:28 PM UTC· resolved May 12, 2026, 02:28 PM UTC
- resolved May 12, 2026, 02:28 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Minor May 11, 2026 Active Issue Alert – eTapestry - 000673234 2h 38m Blackbaud eTapestry®
Started May 11, 2026, 03:43 PM UTC· resolved May 11, 2026, 06:22 PM UTC
- investigating May 11, 2026, 03:43 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. XML request error: (500) when trying to access images from communication templates. Please continue to reference this page for updates.
- resolved May 11, 2026, 06:22 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor May 7, 2026 Active Issue Alert – Blackbaud Raiser's Edge - #000672846 53m Raiser's Edge NXT®
Started May 07, 2026, 06:14 PM UTC· resolved May 07, 2026, 07:08 PM UTC
- investigating May 07, 2026, 06:14 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 07, 2026, 07:08 PM UTC
This incident has been resolved.
Minor May 7, 2026 Active Issue Alert – Raisers Edge NXT - 000672836 27m Raiser's Edge NXT®
Started May 07, 2026, 05:51 PM UTC· resolved May 07, 2026, 06:19 PM UTC
- investigating May 07, 2026, 05:51 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 07, 2026, 05:52 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 05:55 PM UTC
Users are observing that the Attachments tile is missing from gift records in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 07, 2026, 06:19 PM UTC
This incident has been resolved.
Minor May 6, 2026 Active Issue Alert – Financial Edge NXT - #000672553 8h 34m Financial Edge NXT
Started May 06, 2026, 04:50 PM UTC· resolved May 07, 2026, 01:25 AM UTC
- investigating May 06, 2026, 04:50 PM UTC
A small subset of customers are experiencing the following error when attempting to login: "That’s odd… Unable to perform the requested database operation". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating May 06, 2026, 07:27 PM UTC
Engineers have identified the cause of this issue and are working to restore access for impacted customers. Database view access may be one of the first things restored as the solution comes back online, with Web view access restoration to follow. Please continue to reference this page for updates, the next of which should be no later than 5:30 PM.
- identified May 06, 2026, 09:38 PM UTC
Restoration efforts are ongoing and will continue into the evening. Please continue to reference this page for updates.
- resolved May 07, 2026, 01:25 AM UTC
This incident has been resolved.
Minor May 5, 2026 Active Issue Alert – Raiser's Edge NXT - 000672361 42m Raiser's Edge NXT®
Started May 05, 2026, 08:00 PM UTC· resolved May 05, 2026, 08:43 PM UTC
- investigating May 05, 2026, 08:00 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified May 05, 2026, 08:05 PM UTC
Users are experiencing "That's Odd" errors when attempting to directly edit batches in Gifts > Gift Batches. As a workaround, users may navigate to Gifts > Overview and scroll down to the Unapproved batches tile, where they should be able to edit the batch. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 05, 2026, 08:43 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major May 4, 2026 Active Issue Alert – Raiser's Edge NXT - 000672158 6m Raiser's Edge NXT®
Started May 04, 2026, 08:33 PM UTC· resolved May 04, 2026, 08:40 PM UTC
- identified May 04, 2026, 08:33 PM UTC
We have identified an issue impacting some of our customers and causing missing menu items that prevent launching database view and searching for constituent records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 04, 2026, 08:40 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor May 1, 2026 Active Issue Alert – Raiser's Edge NXT - 000671912 3d 4h Financial Edge NXT, Raiser's Edge NXT®
Started May 01, 2026, 04:58 PM UTC· resolved May 04, 2026, 09:04 PM UTC
- investigating May 01, 2026, 04:58 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 01, 2026, 05:05 PM UTC
We are continuing to investigate this issue.
- investigating May 01, 2026, 05:14 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
- investigating May 01, 2026, 05:18 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
- investigating May 01, 2026, 05:56 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
- monitoring May 01, 2026, 08:09 PM UTC
We have made a configuration change based our findings and are observing latency and errors decrease. We will transition this incident into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
- resolved May 04, 2026, 09:04 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 30, 2026 Active Issue Alert – Blackbaud Raiser's Edge NXT - #000671779 19h 10m Raiser's Edge NXT®
Started Apr 30, 2026, 08:20 PM UTC· resolved May 01, 2026, 03:31 PM UTC
- investigating Apr 30, 2026, 08:20 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 30, 2026, 08:28 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when loading constituent records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved May 01, 2026, 03:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 29, 2026 Active Issue Alert – Financial Edge NXT - #000671391 1h 2m Financial Edge NXT
Started Apr 29, 2026, 01:10 PM UTC· resolved Apr 29, 2026, 02:13 PM UTC
- investigating Apr 29, 2026, 01:10 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use expense management within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 29, 2026, 01:18 PM UTC
Users with notifications enabled may experience a blinking green dot overlay when accessing Expense Management and are unable to interact with the module. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 29, 2026, 02:13 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 27, 2026 Active Issue Alert – Raiser's Edge NXT - 000670987 30m Raiser's Edge®
Started Apr 27, 2026, 03:23 PM UTC· resolved Apr 27, 2026, 03:53 PM UTC
- investigating Apr 27, 2026, 03:23 PM UTC
We have identified an issue impacting some of our customers impacting their ability to load constituent page features or prompting errors while navigating to different areas of the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Apr 27, 2026, 03:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2026, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 03:53 PM UTC
This incident has been resolved.
Minor April 26, 2026 Active Issue Alert – Grateful Patient Solution - 000670920 48m Grateful Patient Solution
Started Apr 26, 2026, 09:57 PM UTC· resolved Apr 26, 2026, 10:46 PM UTC
- investigating Apr 26, 2026, 09:57 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Apr 26, 2026, 10:07 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Apr 26, 2026, 10:46 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Notice April 24, 2026 Resolved Issue Alert – Luminate Online - 000670753 – Blackbaud Luminate Online®
Started Apr 24, 2026, 02:53 PM UTC· resolved Apr 24, 2026, 02:53 PM UTC
- resolved Apr 24, 2026, 02:53 PM UTC
Our engineers identified an issue causing digital wallets from not displaying correctly. Service has since been restored and the issue is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major April 24, 2026 Active Issue Alert – GrantsConnect - 000670703 7h 2m Blackbaud Grantmaking™, YourCause® GrantsConnect®
Started Apr 24, 2026, 01:34 PM UTC· resolved Apr 24, 2026, 08:37 PM UTC
- investigating Apr 24, 2026, 01:34 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Apr 24, 2026, 01:52 PM UTC
We are continuing to investigate this issue.
- investigating Apr 24, 2026, 01:53 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Apr 24, 2026, 03:02 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Apr 24, 2026, 03:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 24, 2026, 03:17 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 24, 2026, 03:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 24, 2026, 08:37 PM UTC
This incident has been resolved.
Minor April 23, 2026 Active Issue Alert – JustGiving® from Blackbaud® - #000670636 2h 12m JustGiving® from Blackbaud®
Started Apr 23, 2026, 08:41 PM UTC· resolved Apr 23, 2026, 10:54 PM UTC
- investigating Apr 23, 2026, 08:41 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Apr 23, 2026, 10:24 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 23, 2026, 10:54 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 23, 2026 Active Issue Alert – Blackbaud Financial Aid Management™ - #000670565 11m Blackbaud Financial Aid Management™
Started Apr 23, 2026, 05:09 PM UTC· resolved Apr 23, 2026, 05:20 PM UTC
- investigating Apr 23, 2026, 05:09 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 23, 2026, 05:20 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 23, 2026 Active Issue Alert –Tuition Management - 000670506 1h 22m Blackbaud Tuition Management™
Started Apr 23, 2026, 02:02 PM UTC· resolved Apr 23, 2026, 03:24 PM UTC
- investigating Apr 23, 2026, 02:02 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Apr 23, 2026, 02:32 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 23, 2026, 03:24 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 20, 2026 Active Issue Alert – Financial Edge NXT - #000669913 57m Financial Edge NXT
Started Apr 20, 2026, 08:27 PM UTC· resolved Apr 20, 2026, 09:25 PM UTC
- investigating Apr 20, 2026, 08:27 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 20, 2026, 08:37 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Apr 20, 2026, 09:25 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 20, 2026 Active Issue Alert – Raiser's Edge NXT® - #000669811 46m Raiser's Edge NXT®
Started Apr 20, 2026, 02:44 PM UTC· resolved Apr 20, 2026, 03:31 PM UTC
- investigating Apr 20, 2026, 02:44 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 20, 2026, 03:22 PM UTC
A subset of customers are experiencing the error message "Nothing to see here" when opening query, records, reports, or tables in RENXT. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 20, 2026, 03:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 16, 2026 Active Issue Alert – Blackbaud NetCommunity™, Blackbaud Altru® - #000669372 1h 34m Blackbaud Altru®, Blackbaud NetCommunity™
Started Apr 16, 2026, 03:01 PM UTC· resolved Apr 16, 2026, 04:36 PM UTC
- investigating Apr 16, 2026, 03:01 PM UTC
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 16, 2026, 03:29 PM UTC
We have identified an issue impacting some of our customers where delivery statistics are not updated for jobs that have been sent. We can confirm that email jobs are sending, only the delivery statistics are being delayed. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 16, 2026, 04:36 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 14, 2026 Active Issue Alert – Tuition Management- 000668859 32m Blackbaud Tuition Management™
Started Apr 14, 2026, 02:23 PM UTC· resolved Apr 14, 2026, 02:56 PM UTC
- investigating Apr 14, 2026, 02:23 PM UTC
We have identified an issue impacting a subset of customers attempting to access certain pages within Tuition Management. Upon accessing, you will be rerouted to the homepage. Our team is actively investigating and working to resolve this as quickly as possible. Please continue to reference this page for updates.
- resolved Apr 14, 2026, 02:56 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 14, 2026 Active Issue Alert – Financial Edge NXT, Raiser's Edge NXT and YourCause - 000668835 4h 23m Financial Edge NXT, Raiser's Edge NXT®, Grateful Patient Solution
Started Apr 14, 2026, 01:44 PM UTC· resolved Apr 14, 2026, 06:08 PM UTC
- investigating Apr 14, 2026, 01:44 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Apr 14, 2026, 02:09 PM UTC
We have identified an issue impacting a subset of customers accessing SFTP files using a third party application. Our engineers are still working with a third party to diagnose the root cause and work toward a resolution. Please continue to reference this page for updates.
- investigating Apr 14, 2026, 02:28 PM UTC
We have identified an issue impacting a subset of customers accessing SFTP files using recent versions of third party application, FileZilla. We are actively monitoring the situation. Please continue to reference this page for updates. As a temporary workaround, customers could use a stable version of FileZilla (such as 3.69.1 or 3.69.6), where connectivity has been confirmed to work as expected or another SFTP client to access files.
- resolved Apr 14, 2026, 06:08 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor April 13, 2026 Active Issue Alert – Blackbaud Raiser's Edge, Blackbaud Financial Edge - #000668747 1d 4h Financial Edge NXT, Raiser's Edge NXT®
Started Apr 13, 2026, 08:18 PM UTC· resolved Apr 15, 2026, 12:30 AM UTC
- investigating Apr 13, 2026, 08:18 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 13, 2026, 08:42 PM UTC
A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Apr 13, 2026, 08:57 PM UTC
A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Apr 14, 2026, 01:03 PM UTC
We have made a configuration change based on the findings of our diagnostic teams and vendor guidance. We expect this change to prevent further SSL errors upon login to database view. This incident is moving into a monitoring state to ensure the update works as expected. Please continue to reference the status page for confirmation of resolution or any other further updates which may occur.
- resolved Apr 15, 2026, 12:30 AM UTC
This incident has been resolved.