Active Issue Alert – Blackbaud Raiser's Edge, Blackbaud Financial Edge - #000668747

Update timeline

1. investigating Apr 13, 2026, 08:18 PM UTC

   We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. investigating Apr 13, 2026, 08:42 PM UTC

   A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

3. investigating Apr 13, 2026, 08:57 PM UTC

   A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

4. monitoring Apr 14, 2026, 01:03 PM UTC

   We have made a configuration change based on the findings of our diagnostic teams and vendor guidance. We expect this change to prevent further SSL errors upon login to database view. This incident is moving into a monitoring state to ensure the update works as expected. Please continue to reference the status page for confirmation of resolution or any other further updates which may occur.

5. resolved Apr 15, 2026, 12:30 AM UTC

   This incident has been resolved.