Blackbaud incident

Active Issue Alert – Blackbaud Raiser's Edge, Blackbaud Financial Edge - #000668747

Minor Resolved View vendor source →
Started
Apr 13, 2026, 08:18 PM UTC
Resolved
Apr 15, 2026, 12:30 AM UTC
Duration
1d 4h
Detected by Pingoru
Apr 13, 2026, 08:18 PM UTC

Affected components

Financial Edge NXTRaiser's Edge NXT®

Update timeline

  1. investigating Apr 13, 2026, 08:18 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. investigating Apr 13, 2026, 08:42 PM UTC

    A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  3. investigating Apr 13, 2026, 08:57 PM UTC

    A subset of users are receiving the error "Failed to connect to the server because of an SSL error" when attempting to login to database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  4. monitoring Apr 14, 2026, 01:03 PM UTC

    We have made a configuration change based on the findings of our diagnostic teams and vendor guidance. We expect this change to prevent further SSL errors upon login to database view. This incident is moving into a monitoring state to ensure the update works as expected. Please continue to reference the status page for confirmation of resolution or any other further updates which may occur.

  5. resolved Apr 15, 2026, 12:30 AM UTC

    This incident has been resolved.

Looking to track Blackbaud downtime and outages?

Pingoru polls Blackbaud's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Blackbaud reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Blackbaud alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Blackbaud for free

5 free monitors · No credit card required