Blackbaud incident
Active Issue Alert – Financial Edge NXT - #000672553
Blackbaud experienced a minor incident on May 6, 2026 affecting Financial Edge NXT, lasting 8h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 04:50 PM UTC
A small subset of customers are experiencing the following error when attempting to login: "That’s odd… Unable to perform the requested database operation". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating May 06, 2026, 07:27 PM UTC
Engineers have identified the cause of this issue and are working to restore access for impacted customers. Database view access may be one of the first things restored as the solution comes back online, with Web view access restoration to follow. Please continue to reference this page for updates, the next of which should be no later than 5:30 PM.
- identified May 06, 2026, 09:38 PM UTC
Restoration efforts are ongoing and will continue into the evening. Please continue to reference this page for updates.
- resolved May 07, 2026, 01:25 AM UTC
This incident has been resolved.
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