Blackbaud incident

Active Issue Alert – Raiser's Edge NXT - 000672158

Blackbaud experienced a major incident on May 4, 2026 affecting Raiser's Edge NXT®, lasting 6m. The incident has been resolved; the full update timeline is below.

Started: May 04, 2026, 08:33 PM UTC
Resolved: May 04, 2026, 08:40 PM UTC
Duration: 6m
Detected by Pingoru: May 04, 2026, 08:33 PM UTC

Affected components

Raiser's Edge NXT®

Update timeline

identified May 04, 2026, 08:33 PM UTC

We have identified an issue impacting some of our customers and causing missing menu items that prevent launching database view and searching for constituent records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
resolved May 04, 2026, 08:40 PM UTC

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.