Blackbaud incident

Active Issue Alert – Raisers Edge NXT - 000672836

Minor Resolved View vendor source →

Blackbaud experienced a minor incident on May 7, 2026 affecting Raiser's Edge NXT®, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 05:51 PM UTC
Resolved
May 07, 2026, 06:19 PM UTC
Duration
27m
Detected by Pingoru
May 07, 2026, 05:51 PM UTC

Affected components

Raiser's Edge NXT®

Update timeline

  1. investigating May 07, 2026, 05:51 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating May 07, 2026, 05:52 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 07, 2026, 05:55 PM UTC

    Users are observing that the Attachments tile is missing from gift records in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  4. resolved May 07, 2026, 06:19 PM UTC

    This incident has been resolved.