Blackbaud incident
Active Issue Alert – Grateful Patient Solution - 000670920
Blackbaud experienced a minor incident on April 26, 2026 affecting Grateful Patient Solution, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2026, 09:57 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Apr 26, 2026, 10:07 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Apr 26, 2026, 10:46 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.