Blackbaud incident
Active Issue Alert – Raiser's Edge NXT - 000671912
Blackbaud experienced a minor incident on May 1, 2026 affecting Financial Edge NXT and Raiser's Edge NXT®, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2026, 04:58 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating May 01, 2026, 05:05 PM UTC
We are continuing to investigate this issue.
- investigating May 01, 2026, 05:14 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
- investigating May 01, 2026, 05:18 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
- investigating May 01, 2026, 05:56 PM UTC
A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
- monitoring May 01, 2026, 08:09 PM UTC
We have made a configuration change based our findings and are observing latency and errors decrease. We will transition this incident into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
- resolved May 04, 2026, 09:04 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.