Cognos outage
Timeline · 2 updates
- investigating Jun 15, 2026, 04:26 PM UTC
System wide disruption affecting all users
- resolved Jun 15, 2026, 07:07 PM UTC
This incident has been resolved.
Athabasca University Outage History
Athabasca University is up right nowAthabasca University had 16 outages in the last 2 years totaling 229h 5m of downtime — averaging 0.7 incidents per month.
There were 16 Athabasca University outages since July 28, 2025 totaling 229h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Library outage
Affected: Library & Research Systems
Timeline · 2 updates
- investigating May 08, 2026, 04:02 PM UTC
The Library is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- resolved May 08, 2026, 07:32 PM UTC
This incident has been resolved.
Digital Reading Room outage
Affected: Library & Research Systems
Timeline · 3 updates
- investigating Mar 31, 2026, 10:56 PM UTC
We are currently investigating an issue where students are unable to access the Digital Reading Room. Please refer to this page for the latest updates.
- monitoring Apr 01, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 11:06 PM UTC
This incident has been resolved.
Moodle Outage
Affected: Learning Environment
Timeline · 5 updates
- investigating Mar 31, 2026, 04:29 PM UTC
We are currently investigating a Moodle outage issue. Please refer to this status page for the latest updates.
- identified Mar 31, 2026, 09:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 31, 2026, 10:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 31, 2026, 10:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 31, 2026, 10:53 PM UTC
This incident has been resolved.
MuchLearning login issues
Affected: Student Services & Supports
Timeline · 3 updates
- investigating Mar 31, 2026, 04:26 PM UTC
Learners are currently experiencing issues with logging into MuchLearning. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Mar 31, 2026, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 10:54 PM UTC
This incident has been resolved.
Windows 365 application issues
Affected: Staff Services & Supports
Timeline · 3 updates
- investigating Mar 17, 2026, 03:33 AM UTC
Windows 365 which provide some staff with a virtual workspace to access to AU systems is currently experiencing issues. Staff are aware of the issue and are working to troubleshoot the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Mar 17, 2026, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 03:03 PM UTC
This incident has been resolved.
AU Grad Apply Payment Outage
Affected: Student Services & Supports
Timeline · 3 updates
- investigating Feb 18, 2026, 11:11 PM UTC
We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
- monitoring Feb 19, 2026, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 05:43 PM UTC
This incident has been resolved.
Grades Outage
Affected: Student Services & Supports
Timeline · 3 updates
- investigating Dec 21, 2025, 02:39 AM UTC
We are currently investigating this issue.
- investigating Dec 21, 2025, 02:53 AM UTC
The ability to check your grades via MyAU is experiencing an outage. Our team is currently investigating the issue. Please refer to this page for the latest updates.
- resolved Dec 22, 2025, 04:19 PM UTC
This incident has been resolved.
MyAU Student Portal outage
Affected: myAU Student Portal
Timeline · 3 updates
- investigating Dec 16, 2025, 03:26 PM UTC
We are currently investigating this issue.
- monitoring Dec 16, 2025, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 06:02 PM UTC
This incident has been resolved.
MyAU outage
Affected: myAU Student Portal
Timeline · 3 updates
- investigating Dec 08, 2025, 04:28 PM UTC
We are currently investigating this issue. Please monitor this page for the latest updates.
- monitoring Dec 08, 2025, 05:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2025, 05:27 PM UTC
This incident has been resolved.
GRADES outage
Affected: Staff Services & Supports
Timeline · 2 updates
- investigating Nov 26, 2025, 08:09 PM UTC
GRADES is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- resolved Nov 27, 2025, 06:29 PM UTC
This incident has been resolved.
AUSpace Outage
Affected: Library & Research Systems
Timeline · 4 updates
- investigating Nov 21, 2025, 04:11 PM UTC
Auspace issue resolved
- investigating Nov 22, 2025, 06:31 AM UTC
We are continuing to investigate this issue.
- investigating Nov 22, 2025, 06:33 AM UTC
AUSpace issue has been resolved
- resolved Nov 24, 2025, 11:49 PM UTC
This incident has been resolved.
Student Relationship Management System
Affected: Staff Services & Supports
Timeline · 2 updates
- investigating Oct 14, 2025, 02:57 PM UTC
We are currently investigating an issue with an error on case creation in the Student Relationship Management system.
- resolved Oct 14, 2025, 06:39 PM UTC
This incident has now been resolved. Case management is now functioning correctly.
Degree Works outage
Affected: Staff Services & Supports
Timeline · 4 updates
- investigating Oct 02, 2025, 05:07 PM UTC
Degree Works is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- identified Oct 02, 2025, 05:14 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2025, 07:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 08:17 PM UTC
This incident has been resolved.
Ivanti VPN outage
Affected: Staff Services & Supports
Timeline · 3 updates
- investigating Sep 09, 2025, 02:17 PM UTC
Ivanti VPN, which staff use to securely connect to critical systems, is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Sep 09, 2025, 03:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 04:39 PM UTC
This incident has been resolved.
Banner major outage
Affected: Staff Services & Supports
Timeline · 3 updates
- investigating Jul 28, 2025, 02:53 PM UTC
Banner is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Jul 28, 2025, 04:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2025, 06:15 PM UTC
This incident has been resolved.