Athabasca University incident

Student Relationship Management System

Minor Resolved View vendor source →

Athabasca University experienced a minor incident on October 14, 2025 affecting Staff Services & Supports, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 02:57 PM UTC
Resolved
Oct 14, 2025, 06:39 PM UTC
Duration
3h 42m
Detected by Pingoru
Oct 14, 2025, 02:57 PM UTC

Affected components

Staff Services & Supports

Update timeline

  1. investigating Oct 14, 2025, 02:57 PM UTC

    We are currently investigating an issue with an error on case creation in the Student Relationship Management system.

  2. resolved Oct 14, 2025, 06:39 PM UTC

    This incident has now been resolved. Case management is now functioning correctly.