Resolved after 18 hours 31 minutes, affecting Student Services & Supports, on February 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 18, 2026, 11:11 PM UTC
We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
- monitoring Feb 19, 2026, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 05:43 PM UTC
This incident has been resolved.
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