Athabasca University experienced a major incident on February 18, 2026 affecting Student Services & Supports, lasting 18h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Student Services & Supports
Update timeline
- investigating Feb 18, 2026, 11:11 PM UTC
We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
- monitoring Feb 19, 2026, 04:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 05:43 PM UTC
This incident has been resolved.