Athabasca University incident

AU Grad Apply Payment Outage

Major Resolved View vendor source →
Started
Feb 18, 2026, 11:11 PM UTC
Resolved
Feb 19, 2026, 05:43 PM UTC
Duration
18h 31m
Detected by Pingoru
Feb 18, 2026, 11:11 PM UTC

Affected components

Student Services & Supports

Update timeline

  1. investigating Feb 18, 2026, 11:11 PM UTC

    We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.

  2. monitoring Feb 19, 2026, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 19, 2026, 05:43 PM UTC

    This incident has been resolved.

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