Athabasca University incident

MyAU outage

Resolved after 19 hours 21 minutes, affecting Login and myAU Student Portal and 1 more, on September 23, 2026.

monitoring Sep 23, 2026, 08:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 23, 2026, 07:18 PM UTC
Resolved
Sep 24, 2026, 02:39 PM UTC
Duration
19h 21m
Detected by Pingoru
Sep 23, 2026, 07:18 PM UTC

Affected components

LoginmyAU Student PortalLearning Environment

Update timeline

  1. investigating Sep 23, 2026, 07:18 PM UTC

    We are currently experiencing issues with MyAU login. This may impact login to other systems such as Moodle or other internal systems/tools. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring Sep 23, 2026, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 24, 2026, 02:39 PM UTC

    This incident has been resolved.

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