Athabasca University Outage History

DISCOVER and research databases are currently inaccessible. We are investigating the issue.

We have engaged multiple teams to help identify the root cause of the issue. We will post another update by 3pm MST.

The team has identified anomalies in our network that likely contributed to the service disruption. We are analyzing logs to help narrow down the root cause. We will provide another update by 4pm MST.

We've made some progress in our effort to narrow down the root cause and have made some adjustments that we're monitoring to determine their effect. Search is still not working properly yet, though. We will post another update at 5pm MST.

The Library's DISCOVER, Scholarly Article, Journal Title, and Library Catalogue search tools as well as the Digital Reading Room listed resources which are essential for searching various databases is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

We are currently investigating intermittent issues with The Landing. Users are experiencing 504 errors.

The DISCOVER and Scholarly Article search utilities which are essential for article searches are currently experiencing a partial outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

Our phone lines which are essential for providing staff and student support services is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

Some Faculty of Business courses are currently experiencing a partial outage where students may encounter an error while trying to access course content. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

We are continuing to investigate this issue.

Moodle is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

The AU Landing which is the University's social site for staff and students is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

The Library's DISCOVER, Scholarly Article, and Catalogue search tools are currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

The Library search tool which is essential for accessing various academic databases is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

We are continuing to investigate this issue.