Athabasca University Outage History
Athabasca University degraded · 1 active incident View live status →Pingoru has recorded 52 incidents for Athabasca University: 27 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 23 of 720 (3%) |
| May 2026 | 1 | 4 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 3 | 11 of 744 (2%) |
| August 2026 | 2 | 9 of 744 (1%) |
| September 2026 | 4 | 124 of 720 (17%) |
| October 2026 | 5 | 381 of 592 (64%) |
Incidents, newest first
Critical September 9, 2025 Ivanti VPN outage 2h 22m Staff Services & Supports
Started Sep 09, 2025, 02:17 PM UTC· resolved Sep 09, 2025, 04:39 PM UTC
- investigating Sep 09, 2025, 02:17 PM UTC
Ivanti VPN, which staff use to securely connect to critical systems, is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Sep 09, 2025, 03:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 04:39 PM UTC
This incident has been resolved.
Critical July 28, 2025 Banner major outage 3h 22m Staff Services & Supports
Started Jul 28, 2025, 02:53 PM UTC· resolved Jul 28, 2025, 06:15 PM UTC
- investigating Jul 28, 2025, 02:53 PM UTC
Banner is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Jul 28, 2025, 04:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 28, 2025, 06:15 PM UTC
This incident has been resolved.
Major May 12, 2025 AUSpace outage 3h 5m Student Services & Supports
Started May 12, 2025, 02:55 PM UTC· resolved May 12, 2025, 06:00 PM UTC
- investigating May 12, 2025, 02:55 PM UTC
We are investigating an issue with AUSpace. Our teams are working hard to restore this service. Please refer to this page for the latest updates.
- monitoring May 12, 2025, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2025, 06:00 PM UTC
This incident has been resolved.
Critical April 19, 2025 Library services major outage 3d 22h Library & Research Systems
Started Apr 19, 2025, 05:59 PM UTC· resolved Apr 23, 2025, 04:30 PM UTC
- investigating Apr 19, 2025, 05:59 PM UTC
AU Library resources are currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Apr 23, 2025, 03:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2025, 04:30 PM UTC
The issue has been resolved and the Library resources are functioning normally.
Critical April 9, 2025 Remote Desktop Access major outage 1h 12m Staff Services & Supports
Started Apr 09, 2025, 03:39 PM UTC· resolved Apr 09, 2025, 04:52 PM UTC
- investigating Apr 09, 2025, 03:39 PM UTC
The Remote Desktop Protocol which is essential for remote access to university applications such as Banner is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Apr 09, 2025, 03:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2025, 04:52 PM UTC
This incident has been resolved.
Major January 24, 2025 Library search and Digital Reading Room 1h 17m Learning Environment, Library & Research Systems
Started Jan 24, 2025, 05:08 PM UTC· resolved Jan 24, 2025, 06:25 PM UTC
- investigating Jan 24, 2025, 05:08 PM UTC
We have discovered issues with functionality of the Library search functions as well as accessing articles in the Digital Reading Room. While we work towards a resolution, we ask that you attempt to use these tools with a browser in Incognito or Private mode. Please subscribe to this incident or refer back to this page for the latest updates.
- resolved Jan 24, 2025, 06:25 PM UTC
This incident has been resolved.
Major January 20, 2025 Library Search outage 1d 23h Library & Research Systems
Started Jan 20, 2025, 04:04 PM UTC· resolved Jan 22, 2025, 03:11 PM UTC
- investigating Jan 20, 2025, 04:04 PM UTC
Some users are experiencing "Bad Request" errors when conducting a DISCOVER or Scholarly Article searches. We ask that you clear your browser's cache and cookies before conducting a search as we have evidence this resolves the problem.
- identified Jan 20, 2025, 04:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2025, 04:52 PM UTC
A fix has been implemented and we are monitoring the results. Some users are experiencing "Bad Request" errors when conducting a DISCOVER or Scholarly Article searches. We ask that you clear your browser's cache and cookies before conducting a search as we have evidence this resolves the problem.
- resolved Jan 22, 2025, 03:11 PM UTC
This incident has been resolved.
Major January 17, 2025 Student Success Centre and Moodle Marker outage 5d 5h Learning Environment, Student Services & Supports
Started Jan 17, 2025, 04:21 PM UTC· resolved Jan 22, 2025, 09:29 PM UTC
- investigating Jan 17, 2025, 04:21 PM UTC
Student Success Centre and Moodle Marker are currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- identified Jan 17, 2025, 11:00 PM UTC
Student Success Centre is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. We have implemented a fix for Moodle Marker and are monitoring its effectiveness. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Jan 17, 2025, 11:33 PM UTC
We have implemented fixes for both the Student Success Centre and Moodle Marker and are monitoring for effectiveness. If you experience any issues signing in to the Student Success Centre, please try clearing cookies and restarting your web browser. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- resolved Jan 22, 2025, 09:29 PM UTC
This incident was resolved on January 17 at 4:45pm MST.
Major January 7, 2025 AU Landing Intermittent outages 7d 1h Student Services & Supports
Started Jan 07, 2025, 04:55 PM UTC· resolved Jan 14, 2025, 06:01 PM UTC
- investigating Jan 07, 2025, 04:55 PM UTC
We are currently experiencing intermittent outages or slow loading issues with the AU Landing. Our team is investigating this. Please refer to this page for the latest updates.
- monitoring Jan 08, 2025, 01:04 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 08, 2025, 01:05 AM UTC
We are continuing to monitor for any further issues.
- investigating Jan 08, 2025, 03:46 PM UTC
We are currently investigating this issue.
- monitoring Jan 08, 2025, 07:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2025, 06:01 PM UTC
This incident has been resolved.
Major December 5, 2024 Digital Thesis and Project Room (DTPR) outage 1h 11m Library & Research Systems
Started Dec 05, 2024, 04:25 PM UTC· resolved Dec 05, 2024, 05:37 PM UTC
- investigating Dec 05, 2024, 04:25 PM UTC
AU's DTPR is currently experiencing an outage, our team is investigating the issue. Please refer to this page for the latest updates.
- monitoring Dec 05, 2024, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 05, 2024, 05:37 PM UTC
This incident has been resolved.
Major November 25, 2024 Microsoft Outlook/Sharepoint/Teams outage 2d 4h Staff Services & Supports
Started Nov 25, 2024, 05:29 PM UTC· resolved Nov 27, 2024, 10:02 PM UTC
- identified Nov 25, 2024, 05:29 PM UTC
Microsoft has reported an issue with some Outlook and Teams customers and is deploying a fix to their infrastructure. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Nov 25, 2024, 06:05 PM UTC
We are continuing to monitor Microsoft’s progress with restoring functionality to Outlook, Teams, and Sharepoint. Confirmed issues during this incident included, but are not limited to the following: Outlook: O365 fails to load after logging in via web browser. Emails being caught in the “outbox” folder and not sending. Teams: Inability to create or modify new teams and channels or using the search function. Users may also not see an updated list of files and links will fail to load within the Chat shared tab. Sharepoint: Searching in Sharepoint is also impacted. We will continue to provide updates from Microsoft as they become available.
- monitoring Nov 25, 2024, 10:06 PM UTC
Microsoft has provided an update that Outlook, Teams, and Sharepoint are nearly returned to normal operations following infrastructure optimizations and server restarts performed earlier this afternoon. We will continue to provide updates from Microsoft as they work towards full service restoration
- resolved Nov 27, 2024, 10:02 PM UTC
This incident has been resolved.
Major November 22, 2024 AU Landing Fatal Error 2d 7h Staff Services & Supports
Started Nov 22, 2024, 06:28 PM UTC· resolved Nov 25, 2024, 02:25 AM UTC
- investigating Nov 22, 2024, 06:28 PM UTC
We are currently investigating an outage with the AU Landing. Our team is working hard to restore the service. Please refer to this page for the latest updates.
- monitoring Nov 23, 2024, 02:40 AM UTC
A fix has been implemented for the AU Landing and we are currently monitoring the result. Please refer to this page for the latest updates.
- resolved Nov 25, 2024, 02:25 AM UTC
This incident has been resolved.
Notice November 12, 2024 DISCOVER and research databases offline 2d 20h Library & Research Systems
Started Nov 12, 2024, 08:31 PM UTC· resolved Nov 15, 2024, 05:30 PM UTC
- investigating Nov 12, 2024, 08:31 PM UTC
DISCOVER and research databases are currently inaccessible. We are investigating the issue.
- investigating Nov 12, 2024, 09:23 PM UTC
We have engaged multiple teams to help identify the root cause of the issue. We will post another update by 3pm MST.
- investigating Nov 12, 2024, 10:13 PM UTC
The team has identified anomalies in our network that likely contributed to the service disruption. We are analyzing logs to help narrow down the root cause. We will provide another update by 4pm MST.
- investigating Nov 12, 2024, 11:10 PM UTC
We've made some progress in our effort to narrow down the root cause and have made some adjustments that we're monitoring to determine their effect. Search is still not working properly yet, though. We will post another update at 5pm MST.
- identified Nov 13, 2024, 12:44 AM UTC
We have identified the root cause of the issue and have partially restored functionality. We will continue to work on this until it is fully resolved. We will provide another update tomorrow morning (13 November 2024).
- monitoring Nov 13, 2024, 03:22 PM UTC
We have restored functionality for the affected library systems and are monitoring it over the next few hours to validate with end users.
- resolved Nov 15, 2024, 05:30 PM UTC
This incident has been resolved.