Resolved after 1 hour 47 minutes, affecting Staff Services & Supports, on September 10, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 10, 2026, 07:50 PM UTC
The Remote Desktop Protocol (RDP) which is essential for connecting to specific applications and tools (eg. Banner, AUME, etc) is currently experiencing a partial outage where staff may encounter a licensing error. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Sep 10, 2026, 08:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2026, 09:37 PM UTC
This incident has been resolved.
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