Athabasca University experienced a critical incident on September 9, 2025 affecting Staff Services & Supports, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Staff Services & Supports
Update timeline
- investigating Sep 09, 2025, 02:17 PM UTC
Ivanti VPN, which staff use to securely connect to critical systems, is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
- monitoring Sep 09, 2025, 03:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 04:39 PM UTC
This incident has been resolved.