Athabasca University had 37 outages in the last 2 years totaling 414h 5m of downtime — averaging 1.5 incidents per month.
There were 37 Athabasca University outages since October 23, 2024 totaling 414h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
DegreeWorks was unavailable from approximately 8:30 AM to 9:30 AM MDT on October 8, 2026, due to a server restart. The service was restored at 9:12 AM, with some slowness and intermittent errors until approximately 9:30 AM. DegreeWorks has been operating normally since then. No data was lost. We are taking steps to prevent a recurrence.
Fix applied and monitoring
This incident has been resolved.
Some Microsoft services are experiencing issues. Issues may include but are not limited to sending emails and/or accessing teams calendars Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
LDAP login for certain applications has been failing since LDAP had been upgraded. Fix is in place and being monitored.
We are continuing to monitor for any further issues.
Confirmed that resolution has been effective.
We are currently experiencing issues with MyAU login. This may impact login to other systems such as Moodle or other internal systems/tools. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Remote Desktop Protocol (RDP) which is essential for connecting to specific applications and tools (eg. Banner, AUME, etc) is currently experiencing a partial outage where staff may encounter a licensing error. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Microsoft outlook which is essential for email functionality is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
We're aware of an issue that is impacting Microsoft services including but not limited to Outlook, Teams, and/or OneDrive. We're monitoring the Microsoft's status page for updates and will post here once service is restored. Microsoft status: https://status.cloud.microsoft/m365
Microsoft is deploying a fix across their infrastructure and we are monitoring the results. We will continue to check Microsoft's status page for updates and will post here once service is fully restored. Microsoft status: https://status.cloud.microsoft/m365
This incident has been resolved.
We have been informed from our Brightspace team that D2L is experiencing service disruptions to Brightspace that may result in slow to non-responsive behavior. Please consult this page for the latest updates as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Library system is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
Library & Research Systems is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
Banner is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
System wide disruption affecting all users
This incident has been resolved.
We are currently investigating an issue where students are unable to access the Digital Reading Room. Please refer to this page for the latest updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a Moodle outage issue. Please refer to this status page for the latest updates.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Learners are currently experiencing issues with logging into MuchLearning. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Windows 365 which provide some staff with a virtual workspace to access to AU systems is currently experiencing issues. Staff are aware of the issue and are working to troubleshoot the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The ability to check your grades via MyAU is experiencing an outage. Our team is currently investigating the issue. Please refer to this page for the latest updates.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
GRADES is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
This incident has been resolved.
Auspace issue resolved
We are continuing to investigate this issue.
AUSpace issue has been resolved
This incident has been resolved.
We are currently investigating an issue with an error on case creation in the Student Relationship Management system.
This incident has now been resolved. Case management is now functioning correctly.
Degree Works is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Ivanti VPN, which staff use to securely connect to critical systems, is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Banner is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.