Athabasca University Outage History

Athabasca University degraded · 1 active incident View live status →

Pingoru has recorded 52 incidents for Athabasca University: 27 in the last 12 months and 11 in the last 90 days.

Source: status.athabascau.ca

52incidents recorded
27last 12 months
11last 90 days
26 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct5
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct61%
Pingoru began tracking Athabasca University in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026023 of 720 (3%)
May 202614 of 744 (0%)
June 202613 of 720 (0%)
July 2026311 of 744 (2%)
August 202629 of 744 (1%)
September 20264124 of 720 (17%)
October 20265325 of 536 (61%)

Incidents, newest first

Minor October 20, 2026 T2202 tax forms - PDF Rendering 8h 34m Staff Services & Supports, Student Services & Supports

Started Oct 20, 2026, 09:19 PM UTC· resolved Oct 21, 2026, 05:53 AM UTC

  1. investigating Oct 20, 2026, 09:19 PM UTC

    The T2202 tax form service fails to render some PDFs. We are investigating.

  2. resolved Oct 21, 2026, 05:53 AM UTC

    This incident has been resolved.

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Minor October 9, 2026 OROS Course Registration - Prerequisite Declaration 10d 21h myAU Student Portal

Started Oct 09, 2026, 11:27 PM UTC· resolved Oct 20, 2026, 08:35 PM UTC

  1. investigating Oct 09, 2026, 11:27 PM UTC

    At the time of registration some courses are asking for prerequisite declarations which do not align with the course syllabus. We are investigating the cause of this issue. In the meantime, if you are presented with a prerequisite declaration for a course where there shouldn't be one, please select "yes" to the incorrect one(s) provided on the form to proceed with your registration. Alternatively, you can submit a course registration via the manual process available at https://studentforms.athabascau.ca/undergraduate-course-registration. Please use "I have another reason...." and put "pre-req issue" as the Submission Reason.

  2. investigating Oct 20, 2026, 08:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2026, 08:35 PM UTC

    This incident has been resolved.

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Notice October 8, 2026 DegreeWorks Outage 1h

Started Oct 08, 2026, 02:30 PM UTC· resolved Oct 08, 2026, 03:30 PM UTC

  1. resolved Oct 08, 2026, 05:34 PM UTC

    DegreeWorks was unavailable from approximately 8:30 AM to 9:30 AM MDT on October 8, 2026, due to a server restart. The service was restored at 9:12 AM, with some slowness and intermittent errors until approximately 9:30 AM. DegreeWorks has been operating normally since then. No data was lost. We are taking steps to prevent a recurrence.

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Notice October 6, 2026 LDAP login for T2202s 1h 13m Login

Started Oct 06, 2026, 05:48 PM UTC· resolved Oct 06, 2026, 07:02 PM UTC

  1. monitoring Oct 06, 2026, 05:48 PM UTC

    Fix applied and monitoring

  2. resolved Oct 06, 2026, 07:02 PM UTC

    This incident has been resolved.

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Major September 29, 2026 Microsoft services partial outage 3d 4h Microsoft Office 365

Started Sep 29, 2026, 03:47 PM UTC· resolved Oct 02, 2026, 07:56 PM UTC

  1. investigating Sep 29, 2026, 03:47 PM UTC

    Some Microsoft services are experiencing issues. Issues may include but are not limited to sending emails and/or accessing teams calendars Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. resolved Oct 02, 2026, 07:56 PM UTC

    This incident has been resolved.

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Notice September 28, 2026 LDAP login failure 34m Login, Staff Services & Supports

Started Sep 28, 2026, 05:54 PM UTC· resolved Sep 28, 2026, 06:29 PM UTC

  1. monitoring Sep 28, 2026, 05:54 PM UTC

    LDAP login for certain applications has been failing since LDAP had been upgraded. Fix is in place and being monitored.

  2. monitoring Sep 28, 2026, 06:28 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Sep 28, 2026, 06:29 PM UTC

    Confirmed that resolution has been effective.

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Major September 23, 2026 MyAU outage 19h 21m Login, myAU Student Portal, Learning Environment

Started Sep 23, 2026, 07:18 PM UTC· resolved Sep 24, 2026, 02:39 PM UTC

  1. investigating Sep 23, 2026, 07:18 PM UTC

    We are currently experiencing issues with MyAU login. This may impact login to other systems such as Moodle or other internal systems/tools. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring Sep 23, 2026, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 24, 2026, 02:39 PM UTC

    This incident has been resolved.

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Major September 10, 2026 Remote Desktop Protocol (RDP) outage 1h 47m Staff Services & Supports

Started Sep 10, 2026, 07:50 PM UTC· resolved Sep 10, 2026, 09:37 PM UTC

  1. investigating Sep 10, 2026, 07:50 PM UTC

    The Remote Desktop Protocol (RDP) which is essential for connecting to specific applications and tools (eg. Banner, AUME, etc) is currently experiencing a partial outage where staff may encounter a licensing error. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring Sep 10, 2026, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 10, 2026, 09:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 31, 2026 Microsoft services outage 3d 6h Microsoft Office 365

Started Aug 31, 2026, 04:10 PM UTC· resolved Sep 03, 2026, 10:26 PM UTC

  1. investigating Aug 31, 2026, 04:10 PM UTC

    Microsoft outlook which is essential for email functionality is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring Aug 31, 2026, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Aug 31, 2026, 06:52 PM UTC

    We are currently investigating this issue.

  4. identified Aug 31, 2026, 08:14 PM UTC

    We're aware of an issue that is impacting Microsoft services including but not limited to Outlook, Teams, and/or OneDrive. We're monitoring the Microsoft's status page for updates and will post here once service is restored. Microsoft status: https://status.cloud.microsoft/m365

  5. monitoring Sep 01, 2026, 03:42 PM UTC

    Microsoft is deploying a fix across their infrastructure and we are monitoring the results. We will continue to check Microsoft's status page for updates and will post here once service is fully restored. Microsoft status: https://status.cloud.microsoft/m365

  6. resolved Sep 03, 2026, 10:26 PM UTC

    This incident has been resolved.

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Major August 5, 2026 Brightspace Service Disruption 54m Learning Environment

Started Aug 05, 2026, 06:07 PM UTC· resolved Aug 05, 2026, 07:02 PM UTC

  1. investigating Aug 05, 2026, 06:07 PM UTC

    We have been informed from our Brightspace team that D2L is experiencing service disruptions to Brightspace that may result in slow to non-responsive behavior. Please consult this page for the latest updates as they become available.

  2. monitoring Aug 05, 2026, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2026, 07:02 PM UTC

    This incident has been resolved.

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Critical July 24, 2026 Library outage 6h 52m Library & Research Systems

Started Jul 24, 2026, 04:50 PM UTC· resolved Jul 24, 2026, 11:42 PM UTC

  1. investigating Jul 24, 2026, 04:50 PM UTC

    Our Library system is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. resolved Jul 24, 2026, 11:42 PM UTC

    This incident has been resolved.

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Critical July 14, 2026 Library & Research Systems outage 3h 34m Library & Research Systems

Started Jul 14, 2026, 03:50 PM UTC· resolved Jul 14, 2026, 07:24 PM UTC

  1. investigating Jul 14, 2026, 03:50 PM UTC

    Library & Research Systems is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. resolved Jul 14, 2026, 07:24 PM UTC

    This incident has been resolved.

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Major July 13, 2026 Banner outage 45m Staff Services & Supports

Started Jul 13, 2026, 02:53 PM UTC· resolved Jul 13, 2026, 03:38 PM UTC

  1. investigating Jul 13, 2026, 02:53 PM UTC

    Banner is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. resolved Jul 13, 2026, 03:38 PM UTC

    This incident has been resolved.

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Minor June 15, 2026 Cognos outage 2h 40m

Started Jun 15, 2026, 04:26 PM UTC· resolved Jun 15, 2026, 07:07 PM UTC

  1. investigating Jun 15, 2026, 04:26 PM UTC

    System wide disruption affecting all users

  2. resolved Jun 15, 2026, 07:07 PM UTC

    This incident has been resolved.

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Major March 31, 2026 Digital Reading Room outage 1d Library & Research Systems

Started Mar 31, 2026, 10:56 PM UTC· resolved Apr 01, 2026, 11:06 PM UTC

  1. investigating Mar 31, 2026, 10:56 PM UTC

    We are currently investigating an issue where students are unable to access the Digital Reading Room. Please refer to this page for the latest updates.

  2. monitoring Apr 01, 2026, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2026, 11:06 PM UTC

    This incident has been resolved.

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Major March 31, 2026 Moodle Outage 6h 24m Learning Environment

Started Mar 31, 2026, 04:29 PM UTC· resolved Mar 31, 2026, 10:53 PM UTC

  1. investigating Mar 31, 2026, 04:29 PM UTC

    We are currently investigating a Moodle outage issue. Please refer to this status page for the latest updates.

  2. identified Mar 31, 2026, 09:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 31, 2026, 10:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 31, 2026, 10:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 31, 2026, 10:53 PM UTC

    This incident has been resolved.

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Major March 31, 2026 MuchLearning login issues 6h 28m Student Services & Supports

Started Mar 31, 2026, 04:26 PM UTC· resolved Mar 31, 2026, 10:54 PM UTC

  1. investigating Mar 31, 2026, 04:26 PM UTC

    Learners are currently experiencing issues with logging into MuchLearning. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring Mar 31, 2026, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 31, 2026, 10:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026 Windows 365 application issues 11h 30m Staff Services & Supports

Started Mar 17, 2026, 03:33 AM UTC· resolved Mar 17, 2026, 03:03 PM UTC

  1. investigating Mar 17, 2026, 03:33 AM UTC

    Windows 365 which provide some staff with a virtual workspace to access to AU systems is currently experiencing issues. Staff are aware of the issue and are working to troubleshoot the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring Mar 17, 2026, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2026, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 18, 2026 AU Grad Apply Payment Outage 18h 31m Student Services & Supports

Started Feb 18, 2026, 11:11 PM UTC· resolved Feb 19, 2026, 05:43 PM UTC

  1. investigating Feb 18, 2026, 11:11 PM UTC

    We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.

  2. monitoring Feb 19, 2026, 04:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 19, 2026, 05:43 PM UTC

    This incident has been resolved.

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Major December 21, 2025 Grades Outage 1d 13h Student Services & Supports

Started Dec 21, 2025, 02:39 AM UTC· resolved Dec 22, 2025, 04:19 PM UTC

  1. investigating Dec 21, 2025, 02:39 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 21, 2025, 02:53 AM UTC

    The ability to check your grades via MyAU is experiencing an outage. Our team is currently investigating the issue. Please refer to this page for the latest updates.

  3. resolved Dec 22, 2025, 04:19 PM UTC

    This incident has been resolved.

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Critical December 16, 2025 MyAU Student Portal outage 2h 35m myAU Student Portal

Started Dec 16, 2025, 03:26 PM UTC· resolved Dec 16, 2025, 06:02 PM UTC

  1. investigating Dec 16, 2025, 03:26 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 16, 2025, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 16, 2025, 06:02 PM UTC

    This incident has been resolved.

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Critical November 26, 2025 GRADES outage 22h 20m Staff Services & Supports

Started Nov 26, 2025, 08:09 PM UTC· resolved Nov 27, 2025, 06:29 PM UTC

  1. investigating Nov 26, 2025, 08:09 PM UTC

    GRADES is currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. resolved Nov 27, 2025, 06:29 PM UTC

    This incident has been resolved.

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Major November 21, 2025 AUSpace Outage 3d 7h Library & Research Systems

Started Nov 21, 2025, 04:11 PM UTC· resolved Nov 24, 2025, 11:49 PM UTC

  1. investigating Nov 21, 2025, 04:11 PM UTC

    Auspace issue resolved

  2. investigating Nov 22, 2025, 06:31 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 22, 2025, 06:33 AM UTC

    AUSpace issue has been resolved

  4. resolved Nov 24, 2025, 11:49 PM UTC

    This incident has been resolved.

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Minor October 14, 2025 Student Relationship Management System 3h 42m Staff Services & Supports

Started Oct 14, 2025, 02:57 PM UTC· resolved Oct 14, 2025, 06:39 PM UTC

  1. investigating Oct 14, 2025, 02:57 PM UTC

    We are currently investigating an issue with an error on case creation in the Student Relationship Management system.

  2. resolved Oct 14, 2025, 06:39 PM UTC

    This incident has now been resolved. Case management is now functioning correctly.

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Major October 2, 2025 Degree Works outage 3h 9m Staff Services & Supports

Started Oct 02, 2025, 05:07 PM UTC· resolved Oct 02, 2025, 08:17 PM UTC

  1. investigating Oct 02, 2025, 05:07 PM UTC

    Degree Works is currently experiencing an outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. identified Oct 02, 2025, 05:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2025, 07:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2025, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →