Ada Outage History
Ada is up right nowPingoru has recorded 65 incidents for Ada: 57 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 14 of 720 (2%) |
| May 2026 | 6 | 8 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 10 | 16 of 744 (2%) |
| August 2026 | 5 | 5 of 744 (1%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 3 | 3 of 744 (0%) |
| November 2026 | 1 | 5 of 113 (4%) |
Incidents, newest first
Critical November 4, 2026 Complete ada outage 4h 42m Email, Dashboard, Social Messaging, AI Agent and 2 more
Started Nov 04, 2026, 07:17 PM UTC· resolved Nov 05, 2026, 12:00 AM UTC
- investigating Nov 04, 2026, 07:17 PM UTC
We are currently investigating the root cause for a full chat outage.
- identified Nov 04, 2026, 07:43 PM UTC
The issue has been identified - we are currently working to restore services and will provide updates as soon as they are available
- identified Nov 04, 2026, 08:02 PM UTC
The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
- identified Nov 04, 2026, 08:24 PM UTC
The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
- identified Nov 04, 2026, 08:49 PM UTC
The issue has been identified - we are continuing to work to restore services and will provide updates as soon as they are available
- monitoring Nov 04, 2026, 09:19 PM UTC
The issue has been identified and a fix has been implemented - recovery to normal operations is expected to begin rolling out shortly
- monitoring Nov 04, 2026, 09:47 PM UTC
The issue has been identified and a fix has been implemented - We are seeing improvements to functionality across our channels and are continuing to monitor for a full resolution. We will provide further updates as soon as they become available.
- monitoring Nov 04, 2026, 10:20 PM UTC
The issue has been identified and a fix has been implemented - Platform functionality continues to improve, and we will continue to monitor and release updates as we approach full resolution.
- monitoring Nov 04, 2026, 10:54 PM UTC
The issue has been identified and a fix has been implemented - We are approaching full systems recovery, and will continue to monitor and provide updates until full resolution has been confirmed.
- monitoring Nov 04, 2026, 11:22 PM UTC
The issue has been identified and a fix has been implemented - Affected system performance has stabilized, but some users on VPNs or specialty networks may continue to see degraded performance
- resolved Nov 05, 2026, 12:00 AM UTC
Platform performance has been observed to remain stable, and we have determined that previously affected systems have made full recovery. Incident is now resolved.
Major October 21, 2026 Messages not being delivered (US region) 46m Voice, Chat, APIs
Started Oct 21, 2026, 10:08 PM UTC· resolved Oct 21, 2026, 10:54 PM UTC
- investigating Oct 21, 2026, 10:08 PM UTC
Some end users of Ada web chat in our US region may not see the greeting or responses from the AI Agent. Messages may appear delayed or not appear at all. Our engineering team is investigating the issue.
- identified Oct 21, 2026, 10:32 PM UTC
Our engineering team is continuing to work on restoring service. Some end users may still not see greetings or responses from the AI Agent, or may see them delayed.
- monitoring Oct 21, 2026, 10:43 PM UTC
Our engineering team has made a change to the affected internal service, and greetings and responses are being delivered again. We are monitoring to confirm full recovery.
- resolved Oct 21, 2026, 10:54 PM UTC
This incident has been resolved.
Minor October 16, 2026 Issues with a ticketing integration 39m APIs
Started Oct 16, 2026, 06:35 PM UTC· resolved Oct 16, 2026, 07:15 PM UTC
- investigating Oct 16, 2026, 06:35 PM UTC
we are currently investigating the issue
- identified Oct 16, 2026, 06:55 PM UTC
The issue has been identified, and a fix is currently being implemented.
- monitoring Oct 16, 2026, 06:56 PM UTC
The fix has been implemented, and we are currently monitoring the situation to ensure the issue is fully resolved.
- resolved Oct 16, 2026, 07:15 PM UTC
The incident has been resolved.
Major October 2, 2026 Investigating issues with Analytics - AR not populating for US1 cluster bots 1h 9m Dashboard
Started Oct 02, 2026, 05:24 PM UTC· resolved Oct 02, 2026, 06:34 PM UTC
- investigating Oct 02, 2026, 05:24 PM UTC
Some customers are experiencing issues with Analytics. This is affecting Ada Dashboard users in the form of the AR statistic not populating for US1 cluster bots on MCP or dashboard view. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- identified Oct 02, 2026, 05:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2026, 06:34 PM UTC
This incident has been resolved.
Notice September 7, 2026 Salesforce Live Agent Handoff Disconnections 47m
Started Sep 07, 2026, 12:45 PM UTC· resolved Sep 07, 2026, 01:33 PM UTC
- investigating Sep 07, 2026, 12:45 PM UTC
We are currently investigating an issue affecting customers using the Salesforce live agent integration. Some users who are connected to a live agent may be unexpectedly disconnected mid-conversation Our engineering team has identified the root cause and is working on a fix. We will provide further updates as they become available.
- monitoring Sep 07, 2026, 01:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 01:33 PM UTC
This incident has been resolved.
Major September 1, 2026 Investigating issues with Ada Voice service on US and Maple Clusters 1h 27m Voice
Started Sep 01, 2026, 04:37 PM UTC· resolved Sep 01, 2026, 06:05 PM UTC
- investigating Sep 01, 2026, 04:37 PM UTC
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Emergency Handoffs. This is only affecting AI Agents on US and Maple clusters at this time. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- investigating Sep 01, 2026, 05:07 PM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2026, 05:20 PM UTC
Our team has identified the problem with Ada Voice and have determined the root cause to be with an outage involving an upstream voice provider. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
- monitoring Sep 01, 2026, 05:20 PM UTC
We will monitor the upstream provider for changes.
- monitoring Sep 01, 2026, 06:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2026, 06:05 PM UTC
This incident has been resolved.
Minor August 27, 2026 Elevated handoffs to live agents 50m Email, Social Messaging, Voice, Chat and 1 more
Started Aug 27, 2026, 02:49 PM UTC· resolved Aug 27, 2026, 03:39 PM UTC
- investigating Aug 27, 2026, 02:49 PM UTC
We are investigating elevated errors in AI Agent reply generation that are causing a higher-than-normal rate of handoffs to live agents across all regions. Early indications point to an upstream dependency.
- investigating Aug 27, 2026, 03:15 PM UTC
Upstream issue subsided and all systems have been stable since. We are hardening our systems so transient provider errors are retried and failed over transparently.
- resolved Aug 27, 2026, 03:39 PM UTC
This incident has been resolved.
Minor August 25, 2026 Elevated latency for Conversations and Analytics (US2) 10m Data & Analytics, Dashboard
Started Aug 25, 2026, 08:24 PM UTC· resolved Aug 25, 2026, 08:35 PM UTC
- investigating Aug 25, 2026, 08:24 PM UTC
We are investigating elevated latency affecting the Ada dashboard in the US2 region. Customers may experience slow loading of Conversation View, conversation transcripts, conversation search, and analytics dashboards.
- resolved Aug 25, 2026, 08:35 PM UTC
Query performance in US2 has returned to normal baseline levels and all affected endpoints. Conversation View, transcripts, conversation search, and analytics dashboards are responding at expected speeds.
Minor August 24, 2026 Conversation View Delays 1h 10m Dashboard
Started Aug 24, 2026, 03:12 PM UTC· resolved Aug 24, 2026, 04:23 PM UTC
- investigating Aug 24, 2026, 03:12 PM UTC
We are currently investigating reports of delays to conversations appearing in the conversation view. Users may not see conversations appearing immediately in the conversation view at this time. An update will be provided in the next 30 min.
- identified Aug 24, 2026, 03:40 PM UTC
We have identified the cause of delayed conversations in the conversations view. The team is currently reviewing solutions, and we will be providing another update within the next 30 minutes.
- monitoring Aug 24, 2026, 04:08 PM UTC
A fix has been implemented and we are seeing conversations beginning to appear normally in the conversations view. Conversations may take up to 10 minutes to appear while the fix is running. We will continue to monitor the fix, and provide an update in the next 30 min.
- resolved Aug 24, 2026, 04:23 PM UTC
This incident has been resolved. Timing for conversations appearing in the conversations view has returned to normal. Thank you for your patience.
Minor August 21, 2026 Delayed AI Agent message delivery 1h 57m AI Agent
Started Aug 21, 2026, 01:11 PM UTC· resolved Aug 21, 2026, 03:09 PM UTC
- investigating Aug 21, 2026, 01:11 PM UTC
We are investigating delayed delivery of AI Agent messages affecting some customers. End users may experience a long pause before receiving a reply, and in some cases may not receive a reply at all. Live agent handoffs are not affected and continue to work normally. Our engineering team is engaged and we will provide a further update within 30 minutes.
- identified Aug 21, 2026, 01:38 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 21, 2026, 02:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 21, 2026, 02:39 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 03:09 PM UTC
This incident has been resolved.
Minor August 11, 2026 Increase in handoff rate during Playbook execution 1h 2m AI Agent
Started Aug 11, 2026, 01:22 PM UTC· resolved Aug 11, 2026, 02:25 PM UTC
- investigating Aug 11, 2026, 01:22 PM UTC
We are investigating reports of increased handoffs to live agents that take place during playbook execution.
- identified Aug 11, 2026, 01:28 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 11, 2026, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 11, 2026, 01:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 11, 2026, 02:25 PM UTC
This incident has been resolved.
Minor July 24, 2026 Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2 8h 50m
Started Jul 24, 2026, 10:41 AM UTC· resolved Jul 24, 2026, 07:32 PM UTC
- investigating Jul 24, 2026, 10:41 AM UTC
We are currently investigating an issue where users cannot select availability rules variables in playbook (V1 + V2)
- resolved Jul 24, 2026, 07:32 PM UTC
This incident has been resolved.
Critical July 21, 2026 Agent dashboards are unable to load. 1h 12m Dashboard
Started Jul 21, 2026, 02:29 PM UTC· resolved Jul 21, 2026, 03:41 PM UTC
- investigating Jul 21, 2026, 02:29 PM UTC
We are investigating reports of clients being unable to access their ai agent dashboards.
- identified Jul 21, 2026, 02:29 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 21, 2026, 02:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 21, 2026, 03:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2026, 03:41 PM UTC
This incident has been resolved.
Major July 17, 2026 Ada Dashboard fails to load intermittently 59m Dashboard, Voice, Chat
Started Jul 17, 2026, 12:48 AM UTC· resolved Jul 17, 2026, 01:48 AM UTC
- investigating Jul 17, 2026, 12:48 AM UTC
We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.
- investigating Jul 17, 2026, 01:03 AM UTC
We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.
- identified Jul 17, 2026, 01:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2026, 01:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 01:48 AM UTC
This incident has been resolved.
Minor July 16, 2026 MCP server authentication is currently failing due to an outage in WorkOS 1h 8m APIs
Started Jul 16, 2026, 10:41 AM UTC· resolved Jul 16, 2026, 11:49 AM UTC
- monitoring Jul 16, 2026, 10:41 AM UTC
Authentication to MCP server is failing due to an outage at WorkOS. A fix for the same has been deployed and is being monitored by WorkOS. Incident page: https://status.workos.com/
- resolved Jul 16, 2026, 11:49 AM UTC
WorkOS fix is now effective, and we have stopped monitoring the issue.
Major July 14, 2026 Outbound Emails via SMTP Connector from Zendesk in US Production Environment are not being sent to the End users 19m Agent Handoffs
Started Jul 14, 2026, 01:31 PM UTC· resolved Jul 14, 2026, 01:51 PM UTC
- investigating Jul 14, 2026, 01:31 PM UTC
We are working on finding the cause of the issue.
- identified Jul 14, 2026, 01:50 PM UTC
The root cause has been identified as a security policy on our SMTP server.
- resolved Jul 14, 2026, 01:51 PM UTC
A fix has been deployed, and queued Zendesk Emails are being sent out now.
Notice July 12, 2026 Some AI Agent conversations transferring to a human agent 1d 8h AI Agent
Started Jul 12, 2026, 11:45 AM UTC· resolved Jul 13, 2026, 07:56 PM UTC
- investigating Jul 12, 2026, 11:45 AM UTC
We've identified an issue affecting some AI Agent conversations that use playbooks. In affected conversations, the AI Agent may transfer the conversation to a human agent before completing the playbook's steps, which can reduce automated resolution. Our engineering team has identified the cause and is working on a fix. We'll post another update within the hour, or sooner if there's news.
- monitoring Jul 12, 2026, 11:45 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 12, 2026, 11:59 AM UTC
Overall AI Agent conversation handling is at normal levels while we prepare and roll out a permanent fix for the underlying issue. Some conversations that use certain playbook configurations may still be affected until it's fully deployed, if you're seeing this, please contact support and we'll help in the meantime.
- resolved Jul 13, 2026, 07:56 PM UTC
The team was able to identify the root cause and a fix is in place.
Notice July 10, 2026 Investigating issues with Ada Dashboard - Page Loading Errors 2h 26m Dashboard
Started Jul 10, 2026, 04:46 PM UTC· resolved Jul 10, 2026, 07:12 PM UTC
- investigating Jul 10, 2026, 04:46 PM UTC
Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only in the form of pages being unable to load, especially the Testing and Conversation View Page.. Chatters interacting with your bot are unaffected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- identified Jul 10, 2026, 04:50 PM UTC
Our team has identified an apparent root cause (a third party vendor) and our team is currently implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
- identified Jul 10, 2026, 05:11 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 10, 2026, 05:37 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 10, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 10, 2026, 07:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 10, 2026, 07:12 PM UTC
This incident has been resolved.
Major July 9, 2026 Intermittent Chatbot Loading Issues in US Cluster 10m AI Agent
Started Jul 09, 2026, 04:44 AM UTC· resolved Jul 09, 2026, 04:55 AM UTC
- investigating Jul 09, 2026, 04:44 AM UTC
We are currently investigating the issue.
- identified Jul 09, 2026, 04:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 09, 2026, 04:53 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 04:55 AM UTC
The incident have been resolved.
Major July 7, 2026 Oracle Handoffs are failing 2h 33m Agent Handoffs
Started Jul 07, 2026, 11:54 AM UTC· resolved Jul 07, 2026, 02:28 PM UTC
- investigating Jul 07, 2026, 11:54 AM UTC
We are currently investigating this issue.
- monitoring Jul 07, 2026, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 02:28 PM UTC
This incident has been resolved.
Minor July 6, 2026 Delayed responses and processing for some automated interactions 1h 5m AI Agent, Chat
Started Jul 06, 2026, 09:33 PM UTC· resolved Jul 06, 2026, 10:38 PM UTC
- investigating Jul 06, 2026, 09:33 PM UTC
We are currently investigating an issue affecting some of our platform's background processing. During this time, you may experience: - Delayed or missed bot replies on some conversations - Stale or delayed knowledge answers, where recently updated content may not yet be reflected - Delays in proactive messages and webhook deliveries Live chat is currently operating at or near normal levels, though some customers may notice intermittent slowness.
- resolved Jul 06, 2026, 10:38 PM UTC
Identified and resolved an issue affecting some internal background data processing. Our team corrected it and confirmed all systems have returned to normal operation.
Minor May 26, 2026 Handoff Failing 1h 17m Agent Handoffs
Started May 26, 2026, 08:58 PM UTC· resolved May 26, 2026, 10:15 PM UTC
- investigating May 26, 2026, 08:58 PM UTC
We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes
- investigating May 26, 2026, 09:29 PM UTC
We are continuing to investigate this issue
- investigating May 26, 2026, 10:00 PM UTC
We are continuing to investigate this issue
- identified May 26, 2026, 10:10 PM UTC
We’ve identified that the scope was much more limited, and most clients have not been affected.
- monitoring May 26, 2026, 10:14 PM UTC
A fix has been implemented and we are monitoring the results
- resolved May 26, 2026, 10:15 PM UTC
The incident has been resolved
Minor May 25, 2026 Delay in the Conversation view 1h 35m Data & Analytics, Dashboard
Started May 25, 2026, 02:28 PM UTC· resolved May 25, 2026, 04:04 PM UTC
- investigating May 25, 2026, 02:28 PM UTC
We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard
- identified May 25, 2026, 02:57 PM UTC
The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.
- monitoring May 25, 2026, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 25, 2026, 04:04 PM UTC
This incident has been resolved.
Critical May 21, 2026 Investigating issues with Ada Chat services 1h 54m AI Agent, Chat
Started May 21, 2026, 10:28 PM UTC· resolved May 22, 2026, 12:22 AM UTC
- investigating May 21, 2026, 10:28 PM UTC
Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- investigating May 21, 2026, 10:33 PM UTC
We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
- identified May 21, 2026, 10:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 12:22 AM UTC
This incident has been resolved.
Notice May 10, 2026 Elevated error rates on AI Agent responses 18h 54m AI Agent, Agent Handoffs
Started May 10, 2026, 07:55 PM UTC· resolved May 11, 2026, 02:49 PM UTC
- investigating May 10, 2026, 07:55 PM UTC
We are currently investigating elevated error rates affecting AI Agent responses. A small subset of requests are experiencing timeouts, which may result in increased handoffs to live agents. Our team is actively investigating the root cause and will provide updates as more information becomes available.
- identified May 10, 2026, 08:16 PM UTC
We have identified the root cause of the elevated error rates affecting AI Agent responses. Our engineering team is actively rolling out a fix. Customer impact remains low and stable.
- identified May 10, 2026, 08:50 PM UTC
Our engineering team continues to roll out the fix. Error rates remain stable and we are monitoring for improvement. We will provide another update in 30 minutes.
- identified May 10, 2026, 09:31 PM UTC
Our engineering team continues to apply the fix across all services. Customer impact remains stable and low. The rollout is in progress and we will provide another update in 30 minutes or when the issue is resolved.
- monitoring May 10, 2026, 10:14 PM UTC
A fix has been applied and error rates have returned to normal. Emergency handoffs have dropped to zero. Our team will continue monitoring overnight to confirm full resolution. We will provide a final update once we have confirmed stability.
- resolved May 11, 2026, 02:49 PM UTC
The certificate rotation issue has been fully resolved. Error rates have returned to normal levels and services are operating as expected. No further impact is anticipated