Ada incident

Delay in the Conversation view

Minor Ongoing View vendor source →

Ada is currently experiencing a minor incident affecting Data & Analytics and Dashboard, which began 45 min ago. The vendor's full update timeline is below.

Started
May 25, 2026, 02:28 PM UTC
Resolved
Ongoing
Duration
● 45m
Detected by Pingoru
May 25, 2026, 02:28 PM UTC

Affected components

Data & AnalyticsDashboard

Update timeline

  1. investigating May 25, 2026, 02:28 PM UTC

    We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard

  2. identified May 25, 2026, 02:57 PM UTC

    The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.