Ada incident

Delay in the Conversation view

Minor Resolved View vendor source →

Ada experienced a minor incident on May 25, 2026 affecting Data & Analytics and Dashboard, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 02:28 PM UTC
Resolved
May 25, 2026, 04:04 PM UTC
Duration
1h 35m
Detected by Pingoru
May 25, 2026, 02:28 PM UTC

Affected components

Data & AnalyticsDashboard

Update timeline

  1. investigating May 25, 2026, 02:28 PM UTC

    We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard

  2. identified May 25, 2026, 02:57 PM UTC

    The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.

  3. monitoring May 25, 2026, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 25, 2026, 04:04 PM UTC

    This incident has been resolved.