Ada experienced a major incident on July 7, 2026 affecting Agent Handoffs, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Agent Handoffs
Update timeline
- investigating Jul 07, 2026, 11:54 AM UTC
We are currently investigating this issue.
- monitoring Jul 07, 2026, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2026, 02:28 PM UTC
This incident has been resolved.