Ada incident
Investigating issues with Ada Dashboard - Page Loading Errors
Ada experienced a notice incident on July 10, 2026 affecting Dashboard, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 04:46 PM UTC
Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only in the form of pages being unable to load, especially the Testing and Conversation View Page.. Chatters interacting with your bot are unaffected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- identified Jul 10, 2026, 04:50 PM UTC
Our team has identified an apparent root cause (a third party vendor) and our team is currently implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
- identified Jul 10, 2026, 05:11 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 10, 2026, 05:37 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 10, 2026, 05:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 10, 2026, 07:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 10, 2026, 07:12 PM UTC
This incident has been resolved.