Resolved after 59 minutes, affecting Dashboard and Voice and 1 more, on July 17, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
DashboardVoiceChat
Update timeline
- investigating Jul 17, 2026, 12:48 AM UTC
We're investigating reports of admins being unable to access pages of their Ada dashboard. Admins may occasionally see a 403 error when accessing their backend dashboards.
- investigating Jul 17, 2026, 01:03 AM UTC
We've identified additional impact to this incident. Some end users may experience their chat sessions failing to load.
- identified Jul 17, 2026, 01:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2026, 01:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 01:48 AM UTC
This incident has been resolved.
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