Ada experienced a notice incident on September 7, 2026, lasting 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 07, 2026, 12:45 PM UTC
We are currently investigating an issue affecting customers using the Salesforce live agent integration. Some users who are connected to a live agent may be unexpectedly disconnected mid-conversation Our engineering team has identified the root cause and is working on a fix. We will provide further updates as they become available.
- monitoring Sep 07, 2026, 01:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 01:33 PM UTC
This incident has been resolved.