Ada incident

Intermittent Chatbot Loading Issues in US Cluster

Major Resolved View vendor source →

Ada experienced a major incident on July 9, 2026 affecting AI Agent, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 04:44 AM UTC
Resolved
Jul 09, 2026, 04:55 AM UTC
Duration
10m
Detected by Pingoru
Jul 09, 2026, 04:44 AM UTC

Affected components

AI Agent

Update timeline

  1. investigating Jul 09, 2026, 04:44 AM UTC

    We are currently investigating the issue.

  2. identified Jul 09, 2026, 04:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 09, 2026, 04:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 09, 2026, 04:55 AM UTC

    The incident have been resolved.