Is Ada down?

Last checked 2m ago
Current status
Ada is up

No incidents right now.

Ada is operational right now. Last checked 2m ago; the most recent incident resolved 7d ago.

Real-time Ada status, recent outages, and incident history: pulled directly from Ada's official status page at status.ada.support every 5 minutes. Pingoru tracks 9 Ada services and has captured 10 incidents in the last 90 days (97.72% uptime). Get email, Slack, Discord, or webhook alerts the moment Ada reports a new incident, free for 3 monitors, no credit card.

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Ada uptime 97.72% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 46m
    Started Oct 21, 2026, 10:08 PM UTC · Resolved Oct 21, 2026, 10:54 PM UTC
    VoiceChatAPIs
    Timeline · 4 updates
    • investigating · Oct 21, 2026, 10:08 PM UTC

      Some end users of Ada web chat in our US region may not see the greeting or responses from the AI Agent. Messages may appear delayed or not appear at all. Our engineering team is investigating the issue.

    • identified · Oct 21, 2026, 10:32 PM UTC

      Our engineering team is continuing to work on restoring service. Some end users may still not see greetings or responses from the AI Agent, or may see them delayed.

    • monitoring · Oct 21, 2026, 10:43 PM UTC

      Our engineering team has made a change to the affected internal service, and greetings and responses are being delivered again. We are monitoring to confirm full recovery.

    • resolved · Oct 21, 2026, 10:54 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 39m
    Started Oct 16, 2026, 06:35 PM UTC · Resolved Oct 16, 2026, 07:15 PM UTC
    APIs
    Timeline · 4 updates
    • investigating · Oct 16, 2026, 06:35 PM UTC

      we are currently investigating the issue

    • identified · Oct 16, 2026, 06:55 PM UTC

      The issue has been identified, and a fix is currently being implemented.

    • monitoring · Oct 16, 2026, 06:56 PM UTC

      The fix has been implemented, and we are currently monitoring the situation to ensure the issue is fully resolved.

    • resolved · Oct 16, 2026, 07:15 PM UTC

      The incident has been resolved.

    Latest: The incident has been resolved.

  3. Resolved 1h 9m
    Started Oct 02, 2026, 05:24 PM UTC · Resolved Oct 02, 2026, 06:34 PM UTC
    Dashboard
    Timeline · 4 updates
    • investigating · Oct 02, 2026, 05:24 PM UTC

      Some customers are experiencing issues with Analytics. This is affecting Ada Dashboard users in the form of the AR statistic not populating for US1 cluster bots on MCP or dashboard view. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

    • identified · Oct 02, 2026, 05:47 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Oct 02, 2026, 06:21 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Oct 02, 2026, 06:34 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 47m
    Started Sep 07, 2026, 12:45 PM UTC · Resolved Sep 07, 2026, 01:33 PM UTC
    Timeline · 3 updates
    • investigating · Sep 07, 2026, 12:45 PM UTC

      We are currently investigating an issue affecting customers using the Salesforce live agent integration. Some users who are connected to a live agent may be unexpectedly disconnected mid-conversation Our engineering team has identified the root cause and is working on a fix. We will provide further updates as they become available.

    • monitoring · Sep 07, 2026, 01:27 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 07, 2026, 01:33 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1h 27m
    Started Sep 01, 2026, 04:37 PM UTC · Resolved Sep 01, 2026, 06:05 PM UTC
    Voice
    Timeline · 6 updates
    • investigating · Sep 01, 2026, 04:37 PM UTC

      Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Emergency Handoffs. This is only affecting AI Agents on US and Maple clusters at this time. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

    • investigating · Sep 01, 2026, 05:07 PM UTC

      We are continuing to investigate this issue.

    • identified · Sep 01, 2026, 05:20 PM UTC

      Our team has identified the problem with Ada Voice and have determined the root cause to be with an outage involving an upstream voice provider. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.

    • monitoring · Sep 01, 2026, 05:20 PM UTC

      We will monitor the upstream provider for changes.

    • monitoring · Sep 01, 2026, 06:02 PM UTC

      We are continuing to monitor for any further issues.

    • resolved · Sep 01, 2026, 06:05 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

See the full Ada outage history

5 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Ada outage history →

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Incident record

Since April 2026 · Statuspage by Atlassian · 9 components checked every 5 minutes
64incidents recorded
57last 12 months
10last 90 days
4 hourstypical duration, 12 months

The longest incident in the last year, Some AI Agent conversations transferring to a human agent on July 12, 2026, ran for 32 hours. 6 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Dashboard16
  • AI Agent14
  • Voice12
  • Chat11
  • Agent Handoffs10

Latest incidents

Outage history

Past 90 days · 10 incidents View full outage history →