Is Ada down?
Last checked 2m agoNo incidents right now.
Ada is operational right now. Last checked 2m ago; the most recent incident resolved 7d ago.
Real-time Ada status, recent outages, and incident history: pulled directly from Ada's official status page at status.ada.support every 5 minutes. Pingoru tracks 9 Ada services and has captured 10 incidents in the last 90 days (97.72% uptime). Get email, Slack, Discord, or webhook alerts the moment Ada reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- VoiceChatAPIs
Timeline · 4 updates
- investigating · Oct 21, 2026, 10:08 PM UTC
Some end users of Ada web chat in our US region may not see the greeting or responses from the AI Agent. Messages may appear delayed or not appear at all. Our engineering team is investigating the issue.
- identified · Oct 21, 2026, 10:32 PM UTC
Our engineering team is continuing to work on restoring service. Some end users may still not see greetings or responses from the AI Agent, or may see them delayed.
- monitoring · Oct 21, 2026, 10:43 PM UTC
Our engineering team has made a change to the affected internal service, and greetings and responses are being delivered again. We are monitoring to confirm full recovery.
- resolved · Oct 21, 2026, 10:54 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- APIs
Timeline · 4 updates
- investigating · Oct 16, 2026, 06:35 PM UTC
we are currently investigating the issue
- identified · Oct 16, 2026, 06:55 PM UTC
The issue has been identified, and a fix is currently being implemented.
- monitoring · Oct 16, 2026, 06:56 PM UTC
The fix has been implemented, and we are currently monitoring the situation to ensure the issue is fully resolved.
- resolved · Oct 16, 2026, 07:15 PM UTC
The incident has been resolved.
Latest: The incident has been resolved.
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- Dashboard
Timeline · 4 updates
- investigating · Oct 02, 2026, 05:24 PM UTC
Some customers are experiencing issues with Analytics. This is affecting Ada Dashboard users in the form of the AR statistic not populating for US1 cluster bots on MCP or dashboard view. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- identified · Oct 02, 2026, 05:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · Oct 02, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 02, 2026, 06:34 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 3 updates
- investigating · Sep 07, 2026, 12:45 PM UTC
We are currently investigating an issue affecting customers using the Salesforce live agent integration. Some users who are connected to a live agent may be unexpectedly disconnected mid-conversation Our engineering team has identified the root cause and is working on a fix. We will provide further updates as they become available.
- monitoring · Sep 07, 2026, 01:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 07, 2026, 01:33 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Voice
Timeline · 6 updates
- investigating · Sep 01, 2026, 04:37 PM UTC
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Emergency Handoffs. This is only affecting AI Agents on US and Maple clusters at this time. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- investigating · Sep 01, 2026, 05:07 PM UTC
We are continuing to investigate this issue.
- identified · Sep 01, 2026, 05:20 PM UTC
Our team has identified the problem with Ada Voice and have determined the root cause to be with an outage involving an upstream voice provider. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
- monitoring · Sep 01, 2026, 05:20 PM UTC
We will monitor the upstream provider for changes.
- monitoring · Sep 01, 2026, 06:02 PM UTC
We are continuing to monitor for any further issues.
- resolved · Sep 01, 2026, 06:05 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Ada outage history
5 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Statuspage by Atlassian · 9 components checked every 5 minutesThe longest incident in the last year, Some AI Agent conversations transferring to a human agent on July 12, 2026, ran for 32 hours. 6 maintenance windows announced in the same period.
Most affected components, last 12 months
- Dashboard16
- AI Agent14
- Voice12
- Chat11
- Agent Handoffs10
Latest incidents
- Messages not being delivered (US region)
Some end users of Ada web chat in our US region may not see the greeting or responses from the AI Agent. Messages may appear delayed or not appear at all. Our…
- Issues with a ticketing integration
we are currently investigating the issue
- Investigating issues with Analytics - AR not populating for US1 cluster bots
Some customers are experiencing issues with Analytics. This is affecting Ada Dashboard users in the form of the AR statistic not populating for US1 cluster…
- Started Oct 21, 2026, 10:08 PM UTC · Resolved Oct 21, 2026, 10:54 PM UTC · 46m
- Issues with a ticketing integration ResolvedStarted Oct 16, 2026, 06:35 PM UTC · Resolved Oct 16, 2026, 07:15 PM UTC · 39m
- Started Oct 02, 2026, 05:24 PM UTC · Resolved Oct 02, 2026, 06:34 PM UTC · 1h 9m
- Started Sep 07, 2026, 12:45 PM UTC · Resolved Sep 07, 2026, 01:33 PM UTC · 47m
- Started Sep 01, 2026, 04:37 PM UTC · Resolved Sep 01, 2026, 06:05 PM UTC · 1h 27m
- Elevated handoffs to live agents ResolvedStarted Aug 27, 2026, 02:49 PM UTC · Resolved Aug 27, 2026, 03:39 PM UTC · 50m
- Started Aug 25, 2026, 08:24 PM UTC · Resolved Aug 25, 2026, 08:35 PM UTC · 10m
- Conversation View Delays ResolvedStarted Aug 24, 2026, 03:12 PM UTC · Resolved Aug 24, 2026, 04:23 PM UTC · 1h 10m