Is Ada down?
Last checked 2m agoNo incidents right now.
Ada is operational right now. Last checked 2m ago; the most recent incident resolved 10d ago.
Real-time Ada status, recent outages, and incident history — pulled directly from Ada's official status page at https://status.ada.support every 5 minutes. Pingoru tracks 10 Ada services and has captured 20 incidents in the last 90 days (95.94% uptime). Get email, Slack, Discord, or webhook alerts the moment Ada reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Agent Handoffs
Timeline · 6 updates
- investigating · May 26, 2026, 08:58 PM UTC
We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes
- investigating · May 26, 2026, 09:29 PM UTC
We are continuing to investigate this issue
- investigating · May 26, 2026, 10:00 PM UTC
We are continuing to investigate this issue
- identified · May 26, 2026, 10:10 PM UTC
We’ve identified that the scope was much more limited, and most clients have not been affected.
- monitoring · May 26, 2026, 10:14 PM UTC
A fix has been implemented and we are monitoring the results
- resolved · May 26, 2026, 10:15 PM UTC
The incident has been resolved
Latest: The incident has been resolved
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- Data & AnalyticsDashboard
Timeline · 4 updates
- investigating · May 25, 2026, 02:28 PM UTC
We are currently investigating a reported delay in the conversation view for new conversations - currently we are seeing an average delay of 5-10 minutes for new conversations entering the dashboard
- identified · May 25, 2026, 02:57 PM UTC
The root of the issue has been identified and we are currently working to resolve the latency observed in the dashboard.
- monitoring · May 25, 2026, 03:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · May 25, 2026, 04:04 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- AI AgentScripted BotChat
Timeline · 5 updates
- investigating · May 21, 2026, 10:28 PM UTC
Some customers are experiencing issues with our chat services. This is affecting all chatters interacting with Ada bots in the form of the chat widget failing to load. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- investigating · May 21, 2026, 10:33 PM UTC
We have determined this outage is only affecting AI Agents on the US Cluster - US2 and other clusters are functioning normally.
- identified · May 21, 2026, 10:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · May 21, 2026, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · May 22, 2026, 12:22 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- AI AgentAgent Handoffs
Timeline · 6 updates
- investigating · May 10, 2026, 07:55 PM UTC
We are currently investigating elevated error rates affecting AI Agent responses. A small subset of requests are experiencing timeouts, which may result in increased handoffs to live agents. Our team is actively investigating the root cause and will provide updates as more information becomes available.
- identified · May 10, 2026, 08:16 PM UTC
We have identified the root cause of the elevated error rates affecting AI Agent responses. Our engineering team is actively rolling out a fix. Customer impact remains low and stable.
- identified · May 10, 2026, 08:50 PM UTC
Our engineering team continues to roll out the fix. Error rates remain stable and we are monitoring for improvement. We will provide another update in 30 minutes.
- identified · May 10, 2026, 09:31 PM UTC
Our engineering team continues to apply the fix across all services. Customer impact remains stable and low. The rollout is in progress and we will provide another update in 30 minutes or when the issue is resolved.
- monitoring · May 10, 2026, 10:14 PM UTC
A fix has been applied and error rates have returned to normal. Emergency handoffs have dropped to zero. Our team will continue monitoring overnight to confirm full resolution. We will provide a final update once we have confirmed stability.
- resolved · May 11, 2026, 02:49 PM UTC
The certificate rotation issue has been fully resolved. Error rates have returned to normal levels and services are operating as expected. No further impact is anticipated
Latest: The certificate rotation issue has been fully resolved. Error rates have returned to normal levels and services are operating as expected. No further impact is anticipated
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- AI AgentVoiceChat
Timeline · 4 updates
- investigating · May 05, 2026, 09:01 PM UTC
We are investigating reports of ai agents that are unable to respond to user messages. End user's on the web channel report the message "Failed to send message. Tap to retry."
- identified · May 05, 2026, 09:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · May 05, 2026, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · May 05, 2026, 09:50 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Ada outage history
12 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Ada outage history →Or sign up free to get alerts when Ada breaks · 10 free monitors · No credit card
- Handoff Failing ResolvedStarted May 26, 2026, 08:58 PM UTC · Resolved May 26, 2026, 10:15 PM UTC · 1h 17m
- Delay in the Conversation view ResolvedStarted May 25, 2026, 02:28 PM UTC · Resolved May 25, 2026, 04:04 PM UTC · 1h 35m
- Started May 21, 2026, 10:28 PM UTC · Resolved May 22, 2026, 12:22 AM UTC · 1h 54m
- Started May 10, 2026, 10:14 PM UTC · Resolved May 11, 2026, 02:49 PM UTC · 16h 35m
- Message processing errors ResolvedStarted May 05, 2026, 09:01 PM UTC · Resolved May 05, 2026, 09:50 PM UTC · 48m
- Started May 01, 2026, 04:32 PM UTC · Resolved May 01, 2026, 06:37 PM UTC · 2h 4m
- Increase in Emergency Voice Handoffs ResolvedStarted Apr 28, 2026, 07:57 PM UTC · Resolved Apr 28, 2026, 08:30 PM UTC · 33m
- Started Apr 24, 2026, 03:06 PM UTC · Resolved Apr 24, 2026, 05:00 PM UTC · 1h 54m