Ada is currently experiencing a notice incident affecting AI Agent and Agent Handoffs, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2026, 07:55 PM UTC
We are currently investigating elevated error rates affecting AI Agent responses. A small subset of requests are experiencing timeouts, which may result in increased handoffs to live agents. Our team is actively investigating the root cause and will provide updates as more information becomes available.
- identified May 10, 2026, 08:16 PM UTC
We have identified the root cause of the elevated error rates affecting AI Agent responses. Our engineering team is actively rolling out a fix. Customer impact remains low and stable.
- identified May 10, 2026, 08:50 PM UTC
Our engineering team continues to roll out the fix. Error rates remain stable and we are monitoring for improvement. We will provide another update in 30 minutes.