Ada incident

Increase in handoff rate during Playbook execution

Minor Resolved View vendor source →

Ada experienced a minor incident on August 11, 2026 affecting AI Agent, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 01:22 PM UTC
Resolved
Aug 11, 2026, 02:25 PM UTC
Duration
1h 2m
Detected by Pingoru
Aug 11, 2026, 01:22 PM UTC

Affected components

AI Agent

Update timeline

  1. investigating Aug 11, 2026, 01:22 PM UTC

    We are investigating reports of increased handoffs to live agents that take place during playbook execution.

  2. identified Aug 11, 2026, 01:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 11, 2026, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 11, 2026, 01:30 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 11, 2026, 02:25 PM UTC

    This incident has been resolved.