Ada incident

Handoff Failing

Minor Resolved View vendor source →

Ada experienced a minor incident on May 26, 2026 affecting Agent Handoffs, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 08:58 PM UTC
Resolved
May 26, 2026, 10:15 PM UTC
Duration
1h 17m
Detected by Pingoru
May 26, 2026, 08:58 PM UTC

Affected components

Agent Handoffs

Update timeline

  1. investigating May 26, 2026, 08:58 PM UTC

    We're investigating reports of failed handoffs. A subset of users are unable to handoff. We'll provide updates to the incident every 30 minutes

  2. investigating May 26, 2026, 09:29 PM UTC

    We are continuing to investigate this issue

  3. investigating May 26, 2026, 10:00 PM UTC

    We are continuing to investigate this issue

  4. identified May 26, 2026, 10:10 PM UTC

    We’ve identified that the scope was much more limited, and most clients have not been affected.

  5. monitoring May 26, 2026, 10:14 PM UTC

    A fix has been implemented and we are monitoring the results

  6. resolved May 26, 2026, 10:15 PM UTC

    The incident has been resolved