Ada incident

Agent dashboards are unable to load.

Critical Resolved View vendor source →

Ada experienced a critical incident on July 21, 2026 affecting Dashboard, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 02:29 PM UTC
Resolved
Jul 21, 2026, 03:41 PM UTC
Duration
1h 12m
Detected by Pingoru
Jul 21, 2026, 02:29 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jul 21, 2026, 02:29 PM UTC

    We are investigating reports of clients being unable to access their ai agent dashboards.

  2. identified Jul 21, 2026, 02:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 21, 2026, 02:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 21, 2026, 03:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 21, 2026, 03:41 PM UTC

    This incident has been resolved.