Ada incident

Elevated handoffs to live agents

Minor Resolved View vendor source →

Ada experienced a minor incident on August 27, 2026 affecting Email and Social Messaging and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 02:49 PM UTC
Resolved
Aug 27, 2026, 03:39 PM UTC
Duration
50m
Detected by Pingoru
Aug 27, 2026, 02:49 PM UTC

Affected components

EmailSocial MessagingVoiceChatAgent Handoffs

Update timeline

  1. investigating Aug 27, 2026, 03:29 PM UTC

    We are investigating elevated errors in AI Agent reply generation that are causing a higher-than-normal rate of handoffs to live agents across all regions. Early indications point to an upstream dependency.

  2. investigating Aug 27, 2026, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 27, 2026, 03:39 PM UTC

    This incident has been resolved.