Ada incident
Investigating issues with Ada Voice service on US and Maple Clusters
Ada experienced a major incident on September 1, 2026 affecting Voice, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:37 PM UTC
Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Emergency Handoffs. This is only affecting AI Agents on US and Maple clusters at this time. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
- investigating Sep 01, 2026, 05:07 PM UTC
We are continuing to investigate this issue.
- identified Sep 01, 2026, 05:20 PM UTC
Our team has identified the problem with Ada Voice and have determined the root cause to be with an outage involving an upstream voice provider. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
- monitoring Sep 01, 2026, 05:20 PM UTC
We will monitor the upstream provider for changes.
- monitoring Sep 01, 2026, 06:02 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2026, 06:05 PM UTC
This incident has been resolved.