Ada incident

Elevated latency for Conversations and Analytics (US2)

Minor Resolved View vendor source →

Ada experienced a minor incident on August 25, 2026 affecting Data & Analytics and Dashboard, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 08:24 PM UTC
Resolved
Aug 25, 2026, 08:35 PM UTC
Duration
10m
Detected by Pingoru
Aug 25, 2026, 08:24 PM UTC

Affected components

Data & AnalyticsDashboard

Update timeline

  1. investigating Aug 25, 2026, 08:24 PM UTC

    We are investigating elevated latency affecting the Ada dashboard in the US2 region. Customers may experience slow loading of Conversation View, conversation transcripts, conversation search, and analytics dashboards.

  2. resolved Aug 25, 2026, 08:35 PM UTC

    Query performance in US2 has returned to normal baseline levels and all affected endpoints. Conversation View, transcripts, conversation search, and analytics dashboards are responding at expected speeds.