ActivTrak had 24 outages in the last 2 years totaling 178h 21m of downtime — averaging 1 incident per month.
There were 24 ActivTrak outages since June 9, 2025 totaling 178h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.
A fix has been deployed and is under active monitoring. Agent data reprocessing is underway and reports will catch up within the next few hours.
This incident has been resolved.
Some users may be experiencing delays with data collection of screenshots. Our engineering team is looking into the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service. We will provide another update as soon as we have more information.
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available. Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating. We will continue to monitor until all systems have fully stabilized.
The issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected. We apologize for any inconvenience this may have caused and thank you for your patience while we worked to restore service.
Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.
We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made.
The delays affecting insights and ActivConnect reporting data have been resolved. Processing has returned to normal and all data is up to date. We apologize for any inconvenience this may have caused.
The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.
We are continuing to investigate this issue.
This incident has been resolved. The Watchdog user entry has been removed. No further action is required.
We're experiencing an elevated level of application errors and are currently looking into the issue.
We have identified the root cause and implemented a fix. We will continue to monitor the logs for any furhter elevated error rates.
This incident has been resolved. If you continue to experience issues, please log out and log back in to refresh your session. We apologize for the disruption and thank you for your patience.
Our engineering team is investigating issues with the Time Zone settings page. Customers may not be able to load the page at this time.
The issue has been identified and a fix is being implemented.
Our engineering team has deployed a fix for this issue.
Our engineering team identified an issue with creating new Insights subscriptions. There are no issues with delivery for existing subscriptions.
This incident has been resolved.
Our engineering team is investigating an increase in errors associated with estimation of purchases in the cart.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineering team is investigating reports of email delivery failures associated with signup.
Our engineering team continues to investigate root cause of the email delivery failures.
Our engineering team has identified root cause and is working on a fix.
Our engineering team has deployed a fix and they are monitoring email delivery. Email delivery may be delayed as the backlog is processed.
This incident has been resolved.
Our engineering team identified an issue for some accounts where the productivity report charts are showing an incorrect stacking of hours.
The issue has been identified and a fix is being implemented.
Our engineering team has deployed a fix to production for this issue.
Our engineering team is investigating an issue with user/group assignments that are managed through the AzureAD integration.
Our engineering team has identified the root cause of the issue and is working on a fix.
Our engineering team is actively working on a fix. Azure AD integration syncs are temporarily paused for all affected accounts and will be re-enabled once the fix is validated.
Our engineering team has validated the fix and re-enabled AzureAD integration syncs for all affected accounts.
Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our engineering team is investigating an increase in error rates associated with group management settings pages.
The issue has been identified and a fix is being implemented.
Our engineering team has applied a fix and no longer see an increase in error rate.
We are currently experiencing an issue with our support chat system due to a service disruption affecting one of our third-party providers. As a result, the chat feature is temporarily unavailable. While we work to resolve this issue, you can still reach our support team by emailing [email protected]. We remain fully available to assist you through email, and our team will respond as quickly as possible. We are actively monitoring the situation with our chat provider and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
We are continuing to work on a fix for this issue.
Our support chat service remains unavailable while our provider works with their upstream vendor to resolve the issue. In the meantime, please reach out to our support team at [email protected] - we're standing by to help and are responding to all email requests. We'll continue monitoring the situation and will update this incident once service is restored.
The support chat service has been restored and is now fully operational. The issue with our third-party provider has been resolved, and customers can once again reach our support team through the chat feature.
Our engineering team is seeing an increase in error rates associated with non-US region accounts.
Our engineering team was able to identify root cause and apply a fix. We are monitoring the results.
This incident has been resolved.
Our engineering team is investigating an increase in error rate associated with the User page. Some accounts may encounter issues loading the Users page at this time.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineering team has identified an elevated level of errors associated with login.
This incident has been resolved.
Our engineering team is investigating issues with loading integration configuration pages.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineering team is investigating an increase in error rate associated with customers that use the Azure AD integration.
Our engineering team has identified the root cause and has applied a fix. Accounts with the Azure AD integration should sync within the next few hours.
This incident has been resolved.
We're experiencing an elevated level of application login errors and are currently looking into the issue.
We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.
We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.
We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.
Google Cloud Platform has mitigated the issues, and we are seeing our systems returning back to normal. We will continue to monitor.
This incident has been resolved.
Some customers have reported errors processing Insights Subscriptions. We are investigating the issue.
All subscriptions have been delivered and the issue is resolved.