ActivTrak incident

Increased error rate associated with non-US region accounts

Minor Resolved View vendor source →

ActivTrak experienced a minor incident on October 3, 2025 affecting Web Application and Data Ingestion, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 05:31 PM UTC
Resolved
Oct 03, 2025, 06:18 PM UTC
Duration
47m
Detected by Pingoru
Oct 03, 2025, 05:31 PM UTC

Affected components

Web ApplicationData Ingestion

Update timeline

  1. investigating Oct 03, 2025, 05:31 PM UTC

    Our engineering team is seeing an increase in error rates associated with non-US region accounts.

  2. monitoring Oct 03, 2025, 05:55 PM UTC

    Our engineering team was able to identify root cause and apply a fix. We are monitoring the results.

  3. resolved Oct 03, 2025, 06:18 PM UTC

    This incident has been resolved.