ActivTrak incident

Increased error rates with Users page

Minor Resolved View vendor source →

ActivTrak experienced a minor incident on August 18, 2025 affecting Web Application, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 04:16 PM UTC
Resolved
Aug 18, 2025, 04:41 PM UTC
Duration
24m
Detected by Pingoru
Aug 18, 2025, 04:16 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Aug 18, 2025, 04:16 PM UTC

    Our engineering team is investigating an increase in error rate associated with the User page. Some accounts may encounter issues loading the Users page at this time.

  2. monitoring Aug 18, 2025, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 18, 2025, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 18, 2025, 04:41 PM UTC

    This incident has been resolved.