ActivTrak incident

Increased error rate associated with logins

Notice Resolved View vendor source →

ActivTrak experienced a notice incident on June 12, 2025 affecting Web Application, lasting 6h 52m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:16 PM UTC
Resolved
Jun 13, 2025, 01:08 AM UTC
Duration
6h 52m
Detected by Pingoru
Jun 12, 2025, 06:16 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jun 12, 2025, 06:16 PM UTC

    We're experiencing an elevated level of application login errors and are currently looking into the issue.

  2. investigating Jun 12, 2025, 06:38 PM UTC

    We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.

  3. investigating Jun 12, 2025, 07:10 PM UTC

    We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.

  4. investigating Jun 12, 2025, 07:19 PM UTC

    We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.

  5. monitoring Jun 12, 2025, 09:26 PM UTC

    Google Cloud Platform has mitigated the issues, and we are seeing our systems returning back to normal. We will continue to monitor.

  6. resolved Jun 13, 2025, 01:08 AM UTC

    This incident has been resolved.