pingoru pingoru Actito had 29 outages in the last 2 years totaling 459h 27m of downtime, averaging 1.2 incidents per month.
There were 29 Actito outages since November 7, 2024 totaling 459h 27m of downtime. Each is summarised below. Incident details, duration, and resolution information.
PreProd environment unavailable
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our IT teams are currently investigating this issue
A fix has been implemented and we are monitoring the results
This incident has been resolved.
We are currently experiencing an issue with the Actito Distributed Marketing module (DMA) It is not possible to access the platform at the moment. The IT team is investigating urgently. This does not impact the main Actito platform
This incident has been resolved
We are currently experiencing delays and degraded perfomance affecting the sending of email campaigns. Our IT teams are actively investigating the issue.
We are continuing to investigate. Instabilities are not affecting ENV-3 campaigns.
The root cause of the instability has been identified. Our IT teams are working to fully restore normal service.
The root cause of the instability has been identified. Our IT teams are working to fully restore normal service.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing delays with campaign sendings. Our IT team is investigating the problem in order to get back to a normal sending speed. This does not affect ATMP service.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
You might face some errors/timeouts when trying to send an ATMP message.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
Our engineering team is actively investigating the root cause of the component failure and working on further mitigation steps to improve system resilience. We will continue to monitor the situation closely to ensure ongoing stability.
At this stage, our investigations have not identified any configuration issue that would conclusively explain the incident. Based on the evidence gathered so far, we believe the most likely cause was a hardware malfunction. As a precautionary measure, the affected equipment has been permanently decommissioned and removed from our infrastructure. Network traffic is now fully handled by our redundant architecture. We are continuing enhanced monitoring of our network links to confirm service stability and ensure the resilience of the infrastructure. Our teams remain fully engaged and will continue to provide updates as soon as additional relevant information becomes available.
Our investigation has been completed, and we have confirmed that the root cause was a hardware malfunction. Since the affected equipment was removed, network traffic has been fully handled by our redundant architecture, and we have observed stable operation across the platform. Based on our investigation and continued monitoring, we consider this incident to be resolved and closed.
We have identified some connectivity issues affecting our ATMP APIs. Our IT team is working on fixing this problem.
We are continuing to investigate this issue.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue affecting Facebook audience synchronization. As a result: * New Facebook audiences cannot currently be created. * Existing Facebook audiences are not being synchronized and remain unchanged on Facebook until the issue is resolved. Our team has identified the source of the issue and is actively working with our partner to restore normal operations. This error does not affect Google Ads Audiences. We will provide further updates as more information becomes available.
Our investigation is ongoing and we are continuing to monitor the situation closely. There is currently no change in the impact previously reported. We will share further updates as more information becomes available.
We continue to make progress in our investigation and are actively working to restore normal Facebook audience synchronization. There is currently no change in the impact: * New Facebook audiences cannot be created. * Existing Facebook audiences remain unchanged on Facebook. We will share another update as soon as additional information becomes available.
Our investigation remains ongoing. At this time, there is no change in the impact previously reported: * New Facebook audiences cannot be created. * Existing Facebook audiences remain unchanged on Facebook. We continue to actively work on this issue and are coordinating with the relevant parties to gather additional information and restore normal operations. We will provide another update as soon as new information becomes available.
A fix has been implemented and Facebook audience synchronization is progressively resuming. New Facebook audiences can now be created. Existing audience synchronizations are being processed and may take some time to fully catch up. We are closely monitoring the situation and will provide a final update once all synchronizations have been completed.
This incident has been resolved.
We are currently investigating an issue affecting access to the Scenario module in the Actito UI on ENV-0. Based on our current findings, the issue appears to be limited to the user interface. Scenario executions are not affected.
The root cause has been identified as a hardware failure. Recovery operations are currently in progress to restore the service.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We currently have an issue on ENV-0, impacting most of the services on this environment Login in Actito licenses is not possible at the moment Our IT team is urgently working on fixing this problem.
We are continuing to investigate the incident affecting ENV-0. Login and campaign execution remain unavailable. Not all services are impacted. We can confirm that emails sent before the incident are displayed properly, links working. APIs and dataflows are operational. Our IT team is actively working on a resolution.
The incident on ENV-0 is still ongoing. Our teams are continuing the investigation. There is no significant change since the last update. We will provide further updates as soon as more information becomes available.
The service on ENV-0 has been restored. Our teams are currently monitoring the platform to ensure stability.
This incident has been resolved. All services are fully operational. Previously impacted campaigns have been resumed and successfully sent.
We identified a technical issue on the scenario module that may have affected some scenario executions. A fix has been deployed. We are currently assessing the impact.
Investigation ongoing. Initial analysis shows limited impact. Our teams continue to work on full resolution and impact assessment. Affected customers will be contacted directly. Next update: Wednesday, February 11th at 10:00 AM CET
Analysis is still in progress. No additional impact identified at this time. Next update at 14:00 CET
Analysis is nearing completion. Impact remains limited as previously communicated. We expect to finalize our assessment and contact affected customers today. Next update: Today at 18:00 CET with final conclusions.
The technical issue affecting the scenario module has been fully resolved. Our analysis is complete and the impact has been confirmed as limited. Affected customers are being contacted directly with specific details regarding their account. We apologize for any inconvenience this may have caused. This incident is now closed.
We are currently experiencing an issue with campaign sendings. Our IT team is investigating the problem in order to unblock the sendings. This does not affect PROD environments.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing delays with campaigns sendings. Our IT team is investigating the problem in order to get back to a normal sending speed. This does not affect ATMP service.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some slowness may be experienced with e-mail sendings. They are however still being processed and will get sent shortly. We are working to optimize and closely monitor the environment to guarantee the highest sending speed.
All emails have now been sent. The sending speed is back to normal.
We currently have an issue on ENV-0, impacting most of the services on this environment Login in Actito licenses is not possible at the moment Our APIs are not reachable Our IT team is urgently working on fixing this problem.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results. Queues for campaign, scenario executions and reporting will now gradually clear up.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We detected an issue with the display of images in some email campaigns. We are investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We detected increased latency on our ENV-3 email gateways. This can result in certain images not being displayed in emails or certain links not working or being slow to redirect to the target url. We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently having issues on ATMP service, with API calls returning 500 errors and impossibility to log into the UI. We are investigating this issue.
This incident has been resolved.
Due to connectivity issues, response times from [email protected] may be longer than usual. We apologize for the inconvenience. Please rest assured that your support requests will handled as soon as possible.
The connectivity with our support teams has been restored. Thank you for your patience.
We are currently investigating this issue.
This incident has been resolved.
The ATMP API for triggering emails with attachments is currently down. This does not affect the other ATMP APIs, nor any other Actito service. We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
We are actively working to resolve the issue and restore service as quickly as possible. Thank you for your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently facing a major internal queuing system malfunction, which impacts Actito in its execution. We are currently investigating this issue
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are working diligently to address the issue and implement the necessary fix. Our engineers are focused on ensuring that we can resolve the situation effectively and as soon as possible.
A fix has been implemented. All services are now fully operational. Queued jobs will restore in the coming hours. We keep monitoring the platform.
This incident has been resolved.