Actito incident

[SOLVED] PREPROD : Issues with campaigns sending

Notice Resolved View vendor source →

Actito experienced a notice incident on October 13, 2025 affecting TEST environment, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 08:07 AM UTC
Resolved
Oct 13, 2025, 12:07 PM UTC
Duration
3h 59m
Detected by Pingoru
Oct 13, 2025, 08:07 AM UTC

Affected components

TEST environment

Update timeline

  1. investigating Oct 13, 2025, 08:07 AM UTC

    We are currently experiencing an issue with campaign sendings. Our IT team is investigating the problem in order to unblock the sendings. This does not affect PROD environments.

  2. identified Oct 13, 2025, 09:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 10:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 13, 2025, 12:07 PM UTC

    This incident has been resolved.