Actito incident

(RESOLVED) ENV-0 : Delays in campaigns sending

Notice Resolved View vendor source →

Actito experienced a notice incident on September 30, 2025 affecting E-mail and SMS, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 07:46 AM UTC
Resolved
Sep 30, 2025, 09:58 AM UTC
Duration
2h 11m
Detected by Pingoru
Sep 30, 2025, 07:46 AM UTC

Affected components

E-mailSMS

Update timeline

  1. investigating Sep 30, 2025, 07:46 AM UTC

    We are currently experiencing delays with campaigns sendings. Our IT team is investigating the problem in order to get back to a normal sending speed. This does not affect ATMP service.

  2. identified Sep 30, 2025, 07:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2025, 08:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2025, 09:58 AM UTC

    This incident has been resolved.