Actito experienced a notice incident on July 8, 2026 affecting Actito Transactional Messaging Platform (ATMP), lasting 5d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 01:04 PM UTC
You might face some errors/timeouts when trying to send an ATMP message.
- investigating Jul 08, 2026, 01:59 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 08, 2026, 02:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 09, 2026, 11:34 AM UTC
Our engineering team is actively investigating the root cause of the component failure and working on further mitigation steps to improve system resilience. We will continue to monitor the situation closely to ensure ongoing stability.
- monitoring Jul 10, 2026, 01:35 PM UTC
At this stage, our investigations have not identified any configuration issue that would conclusively explain the incident. Based on the evidence gathered so far, we believe the most likely cause was a hardware malfunction. As a precautionary measure, the affected equipment has been permanently decommissioned and removed from our infrastructure. Network traffic is now fully handled by our redundant architecture. We are continuing enhanced monitoring of our network links to confirm service stability and ensure the resilience of the infrastructure. Our teams remain fully engaged and will continue to provide updates as soon as additional relevant information becomes available.
- resolved Jul 14, 2026, 10:10 AM UTC
Our investigation has been completed, and we have confirmed that the root cause was a hardware malfunction. Since the affected equipment was removed, network traffic has been fully handled by our redundant architecture, and we have observed stable operation across the platform. Based on our investigation and continued monitoring, we consider this incident to be resolved and closed.