Actito incident

ENV-3 : API and UI access timeout

Notice Resolved View vendor source →

Actito experienced a notice incident on July 28, 2026 affecting Portal and API and 1 more component, lasting 19h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 12:21 PM UTC
Resolved
Jul 29, 2026, 07:29 AM UTC
Duration
19h 7m
Detected by Pingoru
Jul 28, 2026, 12:21 PM UTC

Affected components

PortalAPIE-mailSMSPushIn-AppWhatsAppAudiencesForms & PagesScenarios

Update timeline

  1. investigating Jul 28, 2026, 12:21 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2026, 12:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 28, 2026, 12:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 28, 2026, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 29, 2026, 07:29 AM UTC

    This incident has been resolved.