Actito incident

SOLVED - Actito is currently unreachable on ENV-0

Notice Resolved View vendor source →

Actito experienced a notice incident on August 22, 2025 affecting Portal and API and 1 more component, lasting 7h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 05:59 AM UTC
Resolved
Aug 22, 2025, 01:28 PM UTC
Duration
7h 28m
Detected by Pingoru
Aug 22, 2025, 05:59 AM UTC

Affected components

PortalAPIE-mailSMSForms & PagesScenariosReporting

Update timeline

  1. investigating Aug 22, 2025, 05:59 AM UTC

    We currently have an issue on ENV-0, impacting most of the services on this environment Login in Actito licenses is not possible at the moment Our APIs are not reachable Our IT team is urgently working on fixing this problem.

  2. identified Aug 22, 2025, 07:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 22, 2025, 09:15 AM UTC

    A fix has been implemented and we are monitoring the results. Queues for campaign, scenario executions and reporting will now gradually clear up.

  4. resolved Aug 22, 2025, 01:28 PM UTC

    This incident has been resolved.