Actito experienced a major incident on March 19, 2026 affecting Portal and E-mail and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2026, 09:24 PM UTC
We currently have an issue on ENV-0, impacting most of the services on this environment Login in Actito licenses is not possible at the moment Our IT team is urgently working on fixing this problem.
- investigating Mar 19, 2026, 10:33 PM UTC
We are continuing to investigate the incident affecting ENV-0. Login and campaign execution remain unavailable. Not all services are impacted. We can confirm that emails sent before the incident are displayed properly, links working. APIs and dataflows are operational. Our IT team is actively working on a resolution.
- investigating Mar 19, 2026, 11:27 PM UTC
The incident on ENV-0 is still ongoing. Our teams are continuing the investigation. There is no significant change since the last update. We will provide further updates as soon as more information becomes available.
- monitoring Mar 20, 2026, 12:20 AM UTC
The service on ENV-0 has been restored. Our teams are currently monitoring the platform to ensure stability.
- resolved Mar 20, 2026, 01:30 AM UTC
This incident has been resolved. All services are fully operational. Previously impacted campaigns have been resumed and successfully sent.