EU (European) Region Service Disruption - Third Party
Affected: WebhooksSalesforceSugarCRMMicrosoft DynamicsNetsuiteZendesk Sell
Act-On Outage History
Act-On is up right nowAct-On had 34 outages in the last 2 years totaling 786h 5m of downtime, averaging 1.4 incidents per month.
There were 34 Act-On outages since November 29, 2024 totaling 786h 5m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Degraded Performance on aorpci9
Affected: Act-On Application
Timeline · 4 updates
Performance Issues on aorpci4
Affected: Act-On Application
Timeline · 4 updates
Delayed Form Submission Processing
Timeline · 2 updates
- monitoring Jul 30, 2026, 06:40 PM UTC
We identified an issue causing delays in form submission processing. A fix has been implemented, and form submissions are currently processing normally. We are continuing to monitor the situation closely to confirm the issue is fully resolved. We apologize for any inconvenience this may have caused.
- resolved Jul 31, 2026, 01:29 AM UTC
This incident has been resolved.
Intermittent Login Issues
Affected: Act-On Application
Timeline · 4 updates
Performance Degradation - adepci5
Affected: Act-On Application
Timeline · 4 updates
- investigating Jul 08, 2026, 01:09 PM UTC
We are currently aware of performance degradation affecting adepci5. Customers may experience slowness or intermittent issues when accessing the platform. Our team is actively investigating the cause and will provide updates as more information becomes available.
- identified Jul 08, 2026, 01:32 PM UTC
Our team has identified the issue on adepci5 and is actively working on implementing a fix. You may continue to experience intermittent slowness or access issues while this work is underway. We appreciate your patience and understanding as we work to restore normal service. We will provide a further update as soon as more information becomes available
- monitoring Jul 08, 2026, 03:27 PM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening. A fix has been implemented for adepci5 and performance has stabilised. We are now monitoring the environment to confirm the issue does not recur. A further update will follow once monitoring is complete.
- resolved Jul 08, 2026, 04:07 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Performance issues on adepci2
Affected: Act-On Application
Timeline · 4 updates
- investigating Jun 24, 2026, 02:39 PM UTC
We have become aware of performance issues affecting users on adepci2 and are currently investigating as a matter of urgency. Updates will follow shortly.
- monitoring Jun 24, 2026, 02:49 PM UTC
We have resolved the performance issues affecting users on adepci2 and will continue to monitor to ensure no further problems occur.
- resolved Jun 24, 2026, 03:05 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
- postmortem Jun 24, 2026, 03:13 PM UTC
**Summary** On June 24, Act-On customers hosted on adepci2 experienced an inability to access the platform. The issue was identified and resolved by approximately 07:47 AM PT, with full access restored shortly after. **Root cause** The incident was caused by an internal server fault that resulted in the application process crashing unexpectedly. This resulted in the platform becoming unavailable for affected users until the process was successfully restarted. We have identified the underlying cause and are taking steps to prevent a recurrence. **What we are doing about it** * We are investigating the conditions that led to the internal server fault in order to implement longer-term stability improvements. * We are reviewing our internal monitoring configuration to ensure incidents of this nature are detected and escalated more rapidly. * We are assessing options for automated recovery processes to reduce the time to resolution in the event of a similar failure.
Degraded Performance on aorpci4
Affected: Act-On Application
Timeline · 4 updates
API Token Endpoint Connectivity Issues
Affected: REST API
Timeline · 5 updates
- investigating May 22, 2026, 03:22 PM UTC
We are currently investigating connectivity issues affecting the API token endpoint: https://api.actonsoftware.com/token. Affected requests may return a connection failure error. Our team is actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as they become available.
- investigating May 22, 2026, 03:24 PM UTC
We are continuing to investigate this issue.
- identified May 22, 2026, 03:54 PM UTC
We have re-routed DNS for our API endpoint to work around the current provider issue. You may need to flush DNS on your systems to acknowledge this change. We are working with the provider to restore service as soon as possible. If needed, please contact [email protected] for additional help.
- monitoring May 22, 2026, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 07:31 PM UTC
This incident has been resolved.
Form Submission Confirmation Emails Not Delivered
Affected: Form Submissions
Timeline · 4 updates
- investigating Apr 24, 2026, 12:04 PM UTC
We are aware of an issue affecting confirmation emails for form submissions. Emails are currently not being sent following successful form completions. Our engineering team has been notified and is actively investigating. We will provide updates here as they become available and apologize for any inconvenience this may cause.
- identified Apr 24, 2026, 01:25 PM UTC
We have identified the root cause of this issue and a fix is currently being implemented. We will provide a further update once this has been fully resolved. Thank you for your patience.
- resolved Apr 24, 2026, 02:24 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
- postmortem Apr 24, 2026, 02:24 PM UTC
## Summary On April 24, 2026, we identified an issue affecting confirmation emails on form submissions. Forms created or republished after April 21, 2026 were affected. Forms created prior to this date were unaffected. All other form functionality including submission recording and list assignment continued to work correctly throughout. ## Root Cause A defect introduced in a recent platform release caused confirmation emails to fail silently on affected forms. The form submission itself completed successfully in all cases, only the confirmation email was impacted. ## Resolution A workaround is now in place and confirmation emails are sending correctly for affected accounts. Our engineering team is working on a full resolution. If you are still experiencing issues please reach out to our support team, and we will ensure the workaround is applied to your account promptly.
Incident: Email Sending Failure on adepci1
Affected: Email Sending
Timeline · 3 updates
- investigating Mar 30, 2026, 09:27 AM UTC
We are currently experiencing issues with sending emails in the adepci1 environment. Our team is actively investigating, and we’re treating this with high priority. We’ll share updates here as soon as more information becomes available.
- monitoring Mar 30, 2026, 10:32 AM UTC
The issue has now been resolved. We will continue to monitor the situation to ensure no further problems occur.
- resolved Mar 30, 2026, 11:05 AM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Degraded Performance on aorpci3
Affected: Act-On Application
Timeline · 3 updates
- investigating Mar 24, 2026, 04:02 PM UTC
We are currently investigating this issue.
- monitoring Mar 24, 2026, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 05:45 PM UTC
This incident has been resolved.
Customer Access on adepci2
Affected: Act-On Application
Timeline · 3 updates
- investigating Jan 19, 2026, 04:16 PM UTC
We’re currently experiencing an issue affecting customer access on the adepci2 server. Our team is actively investigating and working to resolve it. We’ll share updates here as soon as we have more information.
- monitoring Jan 19, 2026, 04:22 PM UTC
The issue affecting customer access on the adepci2 server has now been resolved, and services are returning to normal. We’ll continue to monitor closely to ensure everything remains available.
- resolved Jan 19, 2026, 06:01 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Performance Issues on Server aorpci3
Affected: Authentication and Login
Timeline · 4 updates
- investigating Dec 01, 2025, 04:19 PM UTC
We are currently experiencing performance issues on aorpci3. Our team is actively investigating the issue. We will provide updates here as soon as more information becomes available.
- investigating Dec 01, 2025, 04:26 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 01, 2025, 08:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 09:34 AM UTC
This issue was resolved in 2025, and we increased monitoring over the festive period to ensure continued stability. We are now concluding this matter as fully resolved.
Issue Sending Messages (11/11/25)
Affected: Act-On Application
Timeline · 3 updates
- investigating Nov 11, 2025, 04:40 PM UTC
We are aware of an issue sending messages across accounts and our engineering team are currently investigating this.
- monitoring Nov 11, 2025, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 05:17 PM UTC
This incident has been resolved.
Our Legacy Email Composer is currently unavailable
Affected: Act-On Application
Timeline · 4 updates
- investigating Oct 30, 2025, 03:28 PM UTC
We’re currently experiencing issues with our Legacy Email Composer. Our engineering team is actively investigating and working to restore full functionality. Updates will be shared here as they become available.
- identified Oct 30, 2025, 04:24 PM UTC
Our engineering team has pinpointed the issue with the Legacy Email Composer and is already working on a fix to get everything back up and running. We’ll keep you updated as soon as we have more news
- monitoring Oct 30, 2025, 05:03 PM UTC
Our engineering team has implemented a fix for the issue affecting the Legacy Email Composer and is now monitoring to ensure everything remains stable.
- resolved Oct 30, 2025, 07:28 PM UTC
This incident has been resolved.
Email Delivery Incident October 20th 2025
Affected: Email Sending
Timeline · 3 updates
- investigating Oct 20, 2025, 01:20 PM UTC
Mail delivery services are currently degraded. Our engineering team is investigating the root cause and working to mitigate impact. Further updates will be posted as soon as they are available.
- monitoring Oct 20, 2025, 01:39 PM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Oct 20, 2025, 03:08 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Performance degradation detected on aorpci12
Affected: Act-On ApplicationEmail Sending
Timeline · 4 updates
- investigating Jul 10, 2025, 02:08 PM UTC
We are currently investigating a performance degradation issue affecting aorpci12. Our engineering team is actively working to identify and resolve the problem.
- identified Jul 10, 2025, 02:52 PM UTC
Our team has identified the root cause of the issue and is actively working on a resolution. We're committed to implementing a fix as quickly as possible and will provide an update as soon as more information becomes available.
- monitoring Jul 10, 2025, 03:21 PM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Jul 10, 2025, 08:18 PM UTC
This incident has been resolved.
aorpci3 Outage
Affected: Act-On Application
Timeline · 3 updates
- identified Jul 02, 2025, 08:04 PM UTC
We have identified the cause of the outage and are working to resolve.
- monitoring Jul 02, 2025, 08:19 PM UTC
aorpci3 is now back online and we are monitoring the status.
- resolved Jul 02, 2025, 09:09 PM UTC
This incident has been resolved.
Email Performance Report
Timeline · 4 updates
- investigating Jul 02, 2025, 11:34 AM UTC
We’re currently experiencing an issue affecting the Email Performance Report to display incorrectly across all accounts. Our team is actively investigating the problem. Please note that this issue does not affect the delivery of emails, launches are proceeding as expected. We’ll share updates here as soon as more information becomes available.
- identified Jul 02, 2025, 01:26 PM UTC
We’ve identified the likely cause of the issue, which appears to affect only customers on servers AORPCI Customers on ADEPCI servers should not be impacted. Our team is actively working to resolve the issue as quickly as possible. We’ll provide updates as soon as they become available.
- monitoring Jul 02, 2025, 04:29 PM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Jul 02, 2025, 09:54 PM UTC
This incident has been resolved.
REST API Availability Degradation
Affected: REST API
Timeline · 3 updates
- investigating Jun 27, 2025, 03:07 PM UTC
We are currently investigating reports of intermittent availability issues affecting our REST API service. Our engineering team is actively working to identify the root cause and restore full, stable access as quickly as possible. We appreciate your patience and will provide updates as they become available.
- monitoring Jun 27, 2025, 03:34 PM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Jun 27, 2025, 04:20 PM UTC
This issue has been resolved. If you are still encountering any problems, please don't hesitate to contact our support team. Thank you for your patience while our teams worked to address the matter.
Degraded Email Performance on AORPCI3 Server
Affected: Act-On Application
Timeline · 3 updates
- investigating Jun 25, 2025, 04:27 PM UTC
We are currently investigating a slowness issue impacting email performance for customers on the AORPCI3 server. Our team is actively working on a resolution, and further updates will be shared as they become available.
- monitoring Jun 25, 2025, 05:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2025, 07:55 PM UTC
This incident has been resolved.
Adepci2 is unavailable.
Affected: Act-On Application
Timeline · 3 updates
- investigating Apr 15, 2025, 10:00 AM UTC
We are currently experiencing issues with accounts hosted on adepci2. Our team is actively investigating the problem, and we will share updates here as soon as they become available.
- monitoring Apr 15, 2025, 10:25 AM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Apr 15, 2025, 10:42 AM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Performance issues adepci4
Affected: Act-On Application
Timeline · 3 updates
- investigating Apr 14, 2025, 01:38 PM UTC
We are currently seeing slowness for customers hosted on adepci4. Our team is investigating this issue. We will provide updates here as soon as we have them.
- monitoring Apr 14, 2025, 01:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2025, 04:12 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Degraded performance on adepci2
Affected: Act-On Application
Timeline · 3 updates
- investigating Mar 25, 2025, 02:24 PM UTC
We are currently experiencing degraded performance on adepci2. Our team is actively investigating the issue, and we will share updates here as soon as they become available.
- monitoring Mar 25, 2025, 03:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2025, 05:32 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.