Act-On experienced a major incident on January 19, 2026 affecting Act-On Application, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Act-On Application
Update timeline
- investigating Jan 19, 2026, 04:16 PM UTC
We’re currently experiencing an issue affecting customer access on the adepci2 server. Our team is actively investigating and working to resolve it. We’ll share updates here as soon as we have more information.
- monitoring Jan 19, 2026, 04:22 PM UTC
The issue affecting customer access on the adepci2 server has now been resolved, and services are returning to normal. We’ll continue to monitor closely to ensure everything remains available.
- resolved Jan 19, 2026, 06:01 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.