Act-On Outage History
Act-On is up right nowPingoru has recorded 50 incidents for Act-On: 17 in the last 12 months and 4 in the last 90 days.
Incidents, newest first
Notice March 11, 2025 Message Composer 4h 44m Email Sending
Started Mar 11, 2025, 06:26 PM UTC· resolved Mar 11, 2025, 11:10 PM UTC
- identified Mar 11, 2025, 06:26 PM UTC
The issue has been identified that is affecting the message composer and a fix is being implemented.
- identified Mar 11, 2025, 06:37 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 11, 2025, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 11, 2025, 11:10 PM UTC
This incident has been resolved.
Minor March 11, 2025 Performance issues on Adepci2 1h 17m Act-On Application
Started Mar 11, 2025, 09:32 AM UTC· resolved Mar 11, 2025, 10:49 AM UTC
- investigating Mar 11, 2025, 09:32 AM UTC
We are currently experiencing performance issues affecting customers on the Adepci2 server. Our team is treating this as a priority and is actively investigating. We will share updates here as soon as they become available.
- monitoring Mar 11, 2025, 10:12 AM UTC
Our team has identified the root cause and implemented measures to restore the server to optimal performance. We will continue to monitor the situation to ensure a complete resolution.
- resolved Mar 11, 2025, 10:49 AM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Minor March 10, 2025 CRM Sync Delays 15h 5m Salesforce, SugarCRM, Microsoft Dynamics, Netsuite and 1 more
Started Mar 10, 2025, 09:42 PM UTC· resolved Mar 11, 2025, 12:48 PM UTC
- identified Mar 10, 2025, 09:42 PM UTC
We are aware of delays in data syncing between Act-On and some CRMs. Our engineering team is actively working to resolve the issue as soon as possible.
- monitoring Mar 11, 2025, 04:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 11, 2025, 09:40 AM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Mar 11, 2025, 12:48 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Notice February 19, 2025 Degraded performance and log in Issues on some servers 15m
Started Feb 19, 2025, 10:07 PM UTC· resolved Feb 19, 2025, 10:22 PM UTC
- investigating Feb 19, 2025, 10:07 PM UTC
We are currently seeing degraded performance/log in issues on aorpci12. We are actively investigating the issue.
- monitoring Feb 19, 2025, 10:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2025, 10:22 PM UTC
This incident has been resolved.
Notice February 11, 2025 Intermittent Degraded Performance and Log In Issues 1h 33m
Started Feb 11, 2025, 07:34 PM UTC· resolved Feb 11, 2025, 09:07 PM UTC
- investigating Feb 11, 2025, 07:34 PM UTC
We are currently seeing degraded performance/log in issues on aorpci6, aorpci8 and aorpci14. We are actively investigating the issue.
- monitoring Feb 11, 2025, 09:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2025, 09:07 PM UTC
This incident has been resolved.
Major January 28, 2025 Email and Landing Page Links Not Redirecting Properly 2h 41m Email Sending
Started Jan 28, 2025, 08:41 PM UTC· resolved Jan 28, 2025, 11:22 PM UTC
- identified Jan 28, 2025, 08:41 PM UTC
We are aware of an issue causing links in emails and landing pages to not redirect as expected. Our team are actively working on implementing a solution. We apologize for the inconvenience and will provide updates as progress is made. Thank you for your patience.
- monitoring Jan 28, 2025, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2025, 11:22 PM UTC
This incident has been resolved.
Major January 27, 2025 Links in emails are not redirecting correctly 2h 18m Act-On Application, Email Sending
Started Jan 27, 2025, 03:50 PM UTC· resolved Jan 27, 2025, 06:09 PM UTC
- investigating Jan 27, 2025, 03:50 PM UTC
We are currently investigating this issue.
- identified Jan 27, 2025, 04:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 27, 2025, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2025, 06:09 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
Minor January 16, 2025 Email recipient count lower than expected for some customers 7h 35m Email Sending
Started Jan 16, 2025, 11:00 PM UTC· resolved Jan 17, 2025, 06:36 AM UTC
- investigating Jan 16, 2025, 11:00 PM UTC
We are currently investigating this issue.
- investigating Jan 16, 2025, 11:08 PM UTC
We have received reports of some email sends not fully completing. We are investigating this issue.
- identified Jan 16, 2025, 11:44 PM UTC
The issue has been identified and a fix is currently being implemented.
- monitoring Jan 17, 2025, 06:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 17, 2025, 06:36 AM UTC
This incident has been resolved.
Minor November 29, 2024 Performance issues on ADEPCI4 2h 43m Act-On Application
Started Nov 29, 2024, 10:06 AM UTC· resolved Nov 29, 2024, 12:50 PM UTC
- investigating Nov 29, 2024, 10:06 AM UTC
We are currently experiencing performance issues with the server adepci4. Our team is actively investigating the matter and will share updates here as soon as they become available.
- monitoring Nov 29, 2024, 10:45 AM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Nov 29, 2024, 12:50 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.