Act-On experienced a major incident on October 20, 2025 affecting Email Sending, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Email Sending
Update timeline
- investigating Oct 20, 2025, 01:20 PM UTC
Mail delivery services are currently degraded. Our engineering team is investigating the root cause and working to mitigate impact. Further updates will be posted as soon as they are available.
- monitoring Oct 20, 2025, 01:39 PM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Oct 20, 2025, 03:08 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.