Act-On experienced a notice incident on May 22, 2026 affecting REST API, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 03:22 PM UTC
We are currently investigating connectivity issues affecting the API token endpoint: https://api.actonsoftware.com/token. Affected requests may return a connection failure error. Our team is actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as they become available.
- investigating May 22, 2026, 03:24 PM UTC
We are continuing to investigate this issue.
- identified May 22, 2026, 03:54 PM UTC
We have re-routed DNS for our API endpoint to work around the current provider issue. You may need to flush DNS on your systems to acknowledge this change. We are working with the provider to restore service as soon as possible. If needed, please contact [email protected] for additional help.
- monitoring May 22, 2026, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 07:31 PM UTC
This incident has been resolved.