Act-On incident

Issue Sending Messages (11/11/25)

Major Resolved View vendor source →

Act-On experienced a major incident on November 11, 2025 affecting Act-On Application, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 04:40 PM UTC
Resolved
Nov 11, 2025, 05:17 PM UTC
Duration
36m
Detected by Pingoru
Nov 11, 2025, 04:40 PM UTC

Affected components

Act-On Application

Update timeline

  1. investigating Nov 11, 2025, 04:40 PM UTC

    We are aware of an issue sending messages across accounts and our engineering team are currently investigating this.

  2. monitoring Nov 11, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 11, 2025, 05:17 PM UTC

    This incident has been resolved.