Act-On experienced a minor incident on July 2, 2025, lasting 10h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 02, 2025, 11:34 AM UTC
We’re currently experiencing an issue affecting the Email Performance Report to display incorrectly across all accounts. Our team is actively investigating the problem. Please note that this issue does not affect the delivery of emails, launches are proceeding as expected. We’ll share updates here as soon as more information becomes available.
- identified Jul 02, 2025, 01:26 PM UTC
We’ve identified the likely cause of the issue, which appears to affect only customers on servers AORPCI Customers on ADEPCI servers should not be impacted. Our team is actively working to resolve the issue as quickly as possible. We’ll provide updates as soon as they become available.
- monitoring Jul 02, 2025, 04:29 PM UTC
We have resolved this issue. We will continue to monitor to make sure no other problems are happening.
- resolved Jul 02, 2025, 09:54 PM UTC
This incident has been resolved.