Act-On experienced a minor incident on August 18, 2026 affecting Act-On Application, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 02:11 PM UTC
We are currently experiencing performance issues affecting accounts on aorpci4, including users being unable to log in and slow performance across the platform. Our team is actively investigating this issue. We will provide updates here as soon as we have them
- monitoring Aug 18, 2026, 02:34 PM UTC
Our team has resolved this issue. We will continue to monitor to ensure no further issues occur.
- resolved Aug 18, 2026, 03:43 PM UTC
We have resolved this issue. If you continue to experience this problem, please let our support team know here so we can investigate further.
- postmortem Aug 19, 2026, 12:52 PM UTC
**Summary** On August 18th, Act-On customers hosted on aorpci4 experienced login issues and degraded performance, resulting in an inability to access the platform. The issue was identified and resolved by approximately 8:43 AM PDT, with full access restored at that time. **Root cause** The incident was caused by resource contention within the application, which caused requests to back up and delay page loads for all customers hosted on the affected environment. This resulted in the platform becoming slow or unresponsive for affected users until service was restored. We have identified the underlying cause and are taking steps to prevent a recurrence. **What we are doing about it** * We are implementing a fix to the application logic responsible for the resource contention to resolve the underlying issue. * We are reviewing our internal monitoring configuration to ensure incidents of this nature are detected and escalated more rapidly. * We are assessing configuration changes to reduce the likelihood and impact of similar conditions occurring in the future.